I have a problem with a Zen PMC 20GB. When I reset the device using the pinhole reset button, the unit goes off and then comes on with the "Creative Logo" and then it goes to a diagram screen showing step "1" which describes connecting the battery. (Battery is connected and charged). When I plug in the usb cable it shows a new screen step "2" which describes the PMC being connect to the computer and the screen of the computer looks like an open book. It appears that it's waiting for a download via the usb cable. My computer recognises the Zen when it is first plugged in but it seems nothing can be downloaded directly into the Zen. Any ideas ??

How to solve Zen PMC error 5 problem..

Did you try the reset button on lower left side of player? I use a twist tie and cut paper or plastic off tip to press button.

there should be a small pinhole in the back of the device put a paperclip or small pointy object in that hole and it will reset the device

flip the unit over and look for a small pinhole put a paperclip or small pin in there and press the button that should reset the unti and unfreeze it

The reset button cap on the lower left side of the unit may be jammed, causing the reset switch it activates to be come stuck.

This will put the unit into a loop in which it continually restarts.

You'll never see any sign of life if this occurs.

Be sure you see the "RESET" stencil or that may not be the reset button.

I've seen people poke paper clips their devices' microphone or speaker openings!

Be very careful when pushing the reset so that the button cap goes straight down.

If yours is stuck, unstick it, then it should come on if the battery is charged.

Then be sure to give it a FULL charge before using it, because while the button was stuck, power was being consumed.

Be sure to remove the rubber boot / skin before trying to reset the unit.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

it has a broken battery with it. Is it possible that the problem is with the battery that's why it always goes to recovery screen # 5??? tnx

Ebay have them at around $300-350 +p&p.

http://cgi.ebay.co.uk/iRiver-PMC-120-20-GB-5000-Songs-MP3-Player_W0QQitemZ9709194994QQihZ001QQcategoryZ114622QQrdZ1QQssPageNameZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem

http://cgi.ebay.co.uk/iRiver-PMC-120-MP3-Player-20GB-widescreen-MP4-PMC120_W0QQitemZ120206957789QQihZ002QQcategoryZ114622QQrdZ1QQssPageNameZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem

Hope this helps,

erch.

Hitachi microdrives

What people have figured out is they can remove the uber expensive Hitachi drives, and replacing them with much cheaper (and lower capacity) CF cards.

Is the adapter the correct one, maybe wrong voltage (5.0) or wrong phasing (ring is -, tip is +)