Question about Audio Players & Recorders

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I have a problem with a Zen PMC 20GB. When I reset the device using the pinhole reset button, the unit goes off and then comes on with the "Creative Logo" and then it goes to a diagram screen showing step "1" which describes connecting the battery. (Battery is connected and charged). When I plug in the usb cable it shows a new screen step "2" which describes the PMC being connect to the computer and the screen of the computer looks like an open book. It appears that it's waiting for a download via the usb cable. My computer recognises the Zen when it is first plugged in but it seems nothing can be downloaded directly into the Zen. Any ideas ??

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  • Master
  • 3,422 Answers

Hi,

  1. Turn off your player
  2. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
  3. Power on the player

Posted on Oct 09, 2008

  • Priya darshan Oct 09, 2008




    Refer this image on how to reset the player


  • Priya darshan Oct 09, 2008

    Also do these steps once you have done a hard reset:



    1. Turn off your player (if possible).

    2. Remove the battery from the player.

    3. Wait for 5 seconds, and re-insert the battery.
    Now connect it to the PC and player will work like before.Your problem will solved.



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