The printer's print que says it is "deleting"

Hello,

This is a common problem with Windows machines. If a print job gets corrupted in the print que it will stop and block all other jobs from printing. It will also block the job from being deleted normally. You have to stop the print que service and then delete the print jobs from the que. Here is a link to a full article that shows how to stop the que, delete the print jobs and restart the que to restore printing.

http://www.ccl-la.com/blog/index.php/how-to-delete-print-jobs-that-are-stuck-in-your-print-queue/

Hello,

If you have Windows OS, try this:

Clear Printer Spooler files and enable the Spooler service.

a. Click Start, type "services.msc" (without quotes) and press Enter.

b. Double-click "Printer Spooler" in the Services list.

c. Click Stop and click OK.

d. Click Start, type "%WINDIR%\system32\spool\printers" (without quotes) in the search box and press Enter. In the open window, and delete all files in this folder.

e. Now, go to “Services” again. Double-click "Printer Spooler".

f. On the General tab, next to Startup type, make sure that Automatic is selected.

g. If the service is not already running, under Service status, click Start, and then click OK.

do a screen print or use windows snipping tool and then paste it into pc paint and print from pc paint.

Please try this approach instead:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.

I hope this information has been helpful.

This Utility program resolve all the printing issue for HP Printers ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

This Utility program will fix all these issues.

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.


Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

You have to clear out all documents one by one in the print que before you can delete the one causing the trouble. On the bottom right side of your pc screen, find the picture of the printer and right click with your mouse on it. Open your print que and right click on each document and choose "delete" until therer are none left in the print que. If this does not clear that last document, then unplug your usb cord that connects the printer to your pc and wait a few moments, and then plug it back in. This should clear it out.

Open the Print Que and see if it will let you pause the print job. Then close the que and turn the printer off. Open the print que again and see if it will let you delete it. For some reason every now and again a que will hang. This process should reset the que. It will dump everything in printer memory and should release the document to delete the job. In any event pausing the job should release the printer to print other jobs.

Delete document manually from the path mentioned below:

1) Press windows + R an then type spool
2) Go to PRINTERS folder.
3) Delete the files present in there.

If not able to delete then
1) Open command prompt.
2) type "net stop spooler" and then delete the files
3)Again type "net start spooler"

Your stuck document is now cleaned. You can start printing your document again.

Open task manager,(Ctrl +Alt +delete) and end task on print spooler,delete the file.print spooler will restart automatically.

This works best if you have the que window open first.

Please rate this fixya

my printer hp psc1315xi all in one printer copier, scanner will not print any documents, not even a test print, there is also a doucument in it that am not able to delet from the printer