Question about Logitech QuickCam Pro 9000 Web Cam

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Camera works but microphone doesn't My wife has a QuickCam Pro 9000 Web Cam - Camera works - The speakers are in the screan and are realtek the computer seems also to be looking for realtek microphone and not using the logitec camera microphone

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  • Steve998 Oct 04, 2008

    I have the same proble.

    Tracked it down to the mic driver not installing with the software.

    Dowbnloaded drivers from the Logitech Website and reinstalled.

    The mic driver now appears in the Hardware devices list but has a yellow exclamation mark next to it.

    Only option from here is to reinstall Windows, which i don't want to do, so am still searching for a way forward...

  • Anonymous Oct 14, 2008

    same problem over here...and Im also not going to reinstall windows....wtf?

  • guidobau Feb 16, 2009

    I have the same problem on a pc with realtek AC97 (ALC850) but with the same driver package I had no trouble on my notebook.

    Same OS (XP SP3) but different chip-audio. I guess the difference is somewhat related to this... At least I know the webcam works perfectly.

  • pbzz May 04, 2009

    Have a Logitech QuickCam for Notebooks Pro, and the camera works fine, it showed up as a text message (installing Logitech Mic) during installation, followed by a "Installed, but there's a problem and your hardware may not work correctly". I've uninstalled (rebooted) reinstalled, gotten the drivers from the disk, uninstalled, gotten them from the Logitech web site, (uninstalled after that didn't work either), tried everything I could think of. The mic shows in the device manager with a yellow exclamation point icon. I've gotten codes 1 (incorrectly configured), and 19 (I forgot what that one meant). I think I caused all this by not uninstalling the previous older non-microphone equipt Logitech webcam first before installing this one, which has a built-in mic. I uninstalled all Logitech stuff & even deleted references from the registry, rebooted, then reinstalled software, and still the same result. Help?

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That KachiWachi guy is a **** indeed...
My fix for Vista 64 bit, yellow exclamation mark at Logitech Mic (Pro 9000) in Device Manager:

Right click Logitech Mic (Pro 9000), properties, driver, update driver

Browse my computer for driver software, location should be C:\Windows\System32\drivers, also make sure the Include subfolders box is checked

Click on Let me pick from a list of device drivers on my computer
Make sure there is a checkmark at Show compatible hardware

Select the USB Audio Device instead of the Logitech Mic (Pro 9000) and click next

Now your microphone works by using the generic Windows driver instead of the Logitech ****!

Posted on Jul 19, 2009

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1st You download Webcam Driver.
Camera After this install the Webcam driver in the system.
Installation of Webcam Driver
Go to the control panel
Click on the System Icon
Click on the Hardware Tab
Click on the Device Manager s
Select the Unknown Device or printer device where yellow Question Marks sign on it.
Right click on it and uninstall it.
After this go to the top of the device manager and click on scan for hardware changes.
Driver installation Wizard start.
Brows Your Driver from the Hard Disk and click on next.
Driver will be install.

Posted on Jan 06, 2014

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Just right click the RealTek Audio Manager, then Audio Devices out of the menu, then the Recording tab. Select (click on) the Logitech mic and make it the default recording device. (I removed the RealTek mic from that list as well, but it may not be necessary?)

This wasn't the end of my problems, though. Because I was using Vista, the audio that was recorded with video (through the webcam) was not properly captured and was inaudible on playback.

Solution was not pretty, but it worked!

1) uninstalled the webcam and unplugged it
2) did a 'clean' boot of Vista
3) installed webcam again and plugged into USB port on the PC (not into a hub)
4) did a 'normal' boot of Vista

see the 'clean' and 'normal' boot instructions here:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/popup_adp.php?p_sid=7UVxgzrj&p_lva=2835&p_li=undefined&p_faqid=228&p_created=1085067267&p_sp=undefined

Hope this helps!

Posted on Feb 28, 2009

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The logitech forums is useless and advices from that guy KachiWachi is a completely waste of time. I read in some threads that he wants some guys to reload the Window Vista. Some people should not give out advice on low-level driver issues if they have no idea what they are talking about.

The simple problem is this -- Window (OS) can not load the current Logitech Mic driver after the first time. Do the following steps and you will come to the same conclusion ...

1. Uninstall the Logitec Mic driver; Go to "Control Pannel"-->System-->Hardware (tab)-->Device Manager and look under "Sound, video and game controller," you will see a little yellow dot next to "Logitech Mic ..." indicating that the driver failed to load. Click on it and uninstall the driver.

2. Go back to Control Pannel and search for new hardware. Window will detect the USB microphone and try to install the driver and it will FAIL. If you do it for the first time, it will install but then it will fail over and over again after the first installation.

What can we do? Nothing but wait for Logitech to fix the driver. Without the source code, one can only guess what went wrong. However, based on the behavior, it seem like the driver did not clean up itself properly hence when Window tries to re-install, the new instance of the driver failed because of resources still being held by the previous instance of the same driver.

Posted on Nov 16, 2008

I too had the same problem as mentioned. Please look at the following link, it helped for me!

http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&thread.id=39900

Posted on Oct 27, 2008

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