Rival 38501 Smart Pot 5-Quart "insert 3855" Questions

Is there anyplace where I can buy a replacement ceramic insert for my Model 3855 Rival crockpot? Mine is cracked. Yes they have a web site it's called www.rival.com aand you can go online and order it

...3855/3860 My Smart Pot needs a new insert, where can I obtain one? From the manufacturer? It is programmable but when the cooking is finished and it should switch to warm it doesn't happen. Can this ...