Vision Televison & Video - Page 3 - Recent Questions, Troubleshooting & Support

Are the batterys in the remote good? Have you tried programming it for another device you have?

Vision HDV-42P2... | Answered on Feb 16, 2015

If you wish to get more details; check the sites linked here. It has set-up code list & set-up procedure to many popular brand remote controls. Common set-up codes to check with TVs and other devices are given, in the order of the "device's brand name" in alphabetical order. Pull up older posts. Surf the site with patience. Surf the sites by type in the brand name to your set, in its search box.

Vision Televison... | Answered on Jan 28, 2015

See if the issue is on all inputs, press the input button on the remote even if you can't see anything and see if it improves. If so, just don't use that one input. Try unplugging it for 24 hours and try again. If neither helps the TV most likely needs serviced by an authorized tech, and that can get pricey, you may be better replacing the TV.

Vision Televison... | Answered on Apr 10, 2014

No other remedy than replace the display panel with a new one. Gopakumar Gopalan Google

Vision HDV-42P2... | Answered on Mar 28, 2014


First of all if this problem happens to you I am very sorry - it puts consumers in a very bad situation because any retailer or manufacturer will typically deem a screen crack as damage caused by the owner and therefore not honor return policies and/or warranty coverage.

With that said, please remember the golden rule of retail, "If you b*tch enough you get what you want."

I am young @ 20 years old and have worked in retail (specifically electronics stores) for 4 years. I recently purchased a Samsung 50" Plasma series 4 from Sears and experienced the problem described above in almost the exact fashion except my tv was only 8 days old.

After reading this post, I immediately called Samsung @ 1-800-726-7864 and notified them of the problem and declined service (because I was still within Sears return policy) but made sure to get a reference number which proved I contacted Samsung.

The next day, I took the tv back to Sears to try and return it or at the very least exchange it. Trust me when I tell you, be ready for a major battle at the store. It took two hours of arguing with associates and managers before getting anywhere. And in the end, I was only able to exchange my tv but for a different model (non plasma).

Here's my advice if you're still within the return policy and attempt to return the tv. First, do not try and hide the crack - as soon as you talk to the first associate, show them the damage and explain exactly what happened. Tell them many people are experiencing the exact same problem and that fact can be verified online. Immediately following that conversation, expect the associate to inform you that the store cannot return any tvs with cracked screens. Don't waste anymore time - ask for a manager.

Now, explain to the manager what happened all over again. You will hear many rebuttals but what is important is to remain confident that the problem was not caused by you, the owner but was actually a manufacturers defect right out of the box. Prove this by demanding the manager to find any physical damage on the screen casing - also since only the internal screen is cracked, ask him to touch the screen. If he's still not convinced have him google, "samsung plasma loud noise cracked screen." This issue is widespread and well known in forums.

If all else fails, ask the manager for the district or regional manager's telephone number. Remember the golden rule and don't leave the store without a refund or exchange.


If you're outside the return policy, contact Samsung and schedule a technician to come to your home. Again, stress the fact that many people are experiencing the same problem and the crack is internal (there is no external damage).

Make sure to get a copy of the technician's report because many people have said the technician agrees in person, "oh yeah, the problem seems to be a manufacturers defect" but writes on the report, "no picture - screen cracked." Do not let the tech leave until he provides an accurate, non-biased, and detailed report.

If Samsung still doesn't approve the repair/replacement then file a formal complaint with the Better Business Bureau. I have read in many forums that this method seems to be the quickest and surest way to get Samsung to take responsibility for their defective tvs.

I wish everyone the best of luck in correcting this issue - and please if you're reading this before considering buying a Samsung plasma tv - DON'T - stick with lcd. I've owned three Samsung lcds for years with no problems.


Vision HDV-42P2... | Answered on Feb 16, 2013

If it is shot just buy a cheap multi controller

Vision Televison... | Answered on Sep 22, 2011

You have to open the back cover of the television to check for the fuses at the power section of the supply board if they are burnt, replace with the same rating of the fuse, but if otherwise
It could be just a few bad capacitors on the Power Supply, there could be a bad capacitor on the Y board if its bad it needs to be replaced with the buffers together
If you want to attempt the repair yourself you can do a visual of the power board caps will appear swollen on top.
I hope this will help to solve the problem....

Vision Televison... | Answered on Aug 05, 2011

I had a simular problem.I loaded it up in my truck and took it to
the free estimate tv guys. when we unloaded it and plugeed it
in it worked fine.
try unpluging it for an hour or so.sometimes this allows
the reset to do it's thing..??
good luck, james

Vision Televison... | Answered on May 04, 2011

you can always buy a universal control. it fits for all types of tv. but you can also buy the remote of your flat panel tv. just present the brand of your set to the store.

Vision Televison... | Answered on Apr 27, 2011

If you are only using a TV antenna, then the air signal that you are receiving is not sufficiently strong enough to present a full data frame to your receiver. If you are on cable, then your cable company is not sending a strong enough signal. This could be the Cable company's fault, or your cable connection could be at fault. In that case call your cable company and complain.

If it is over the air, then you will have to put up a better antenna, and perhaps an enhanced antenna with a db gain that will give the signal a boost such as

When the FCC mandated that the US TV signals switch to digital, then the frequency was upped to a higher level. Those higher level frequencies have a disadvantage in that they are affected by line of sight interference from trees, houses, other structures, in that they bounce off. Also weather interferes with the signal. There is a move afoot to increase the strength of the signal, but that is years away.

Vision Televison... | Answered on Apr 05, 2011

This issue may be traced to your Freeview box. See if you can check for coverage.


If you are within the coverage check for the actual connection itself. Check for the cables see if all are connected and secured. Any kinks or bends may damage the conductor inside it. If you are using splitters, try direct connection first if it would work. If it does not the problem may be from the work done on the splitters. It may be bad connectors or it was simply not done properly. At time you may need a booster in case there is loss in signal even all is good.

Inspect the areal. It may have gone out of its normal position or may have been damaged. You may just need to reposition it in case there are no damages. If you notice any changes or additional equipment around it may cause interference. High Power wires, devices that emit radio signals or wireless signal may cause interference. See if removing them will help.

Other than that it may be an issue with the box itself.

Vision Televison... | Answered on Apr 04, 2011

I would say that was signal problems. IBA and BBC use different frequencies.

Vision Televison... | Answered on Mar 11, 2011

It's HD ready you have to buy an add on for HD

Vision Televison... | Answered on Jan 30, 2011

Hi Samantha,

It sounds like a power supply fault, but you haven't given much detail. What's the make / model number? Is it something you want to repair yourself?

Vision Televison... | Answered on Jan 06, 2011

Cracked screen because it was hit by an object? If it is, T-CON or Video board is not going to fix the problem.
If the screen is cracked, then there is not much you can do but replacing the screen which is not practical since it will cost more than the new TV. You can contact to get some ideas how much the screen goes for.
Please see my basic troubleshooting guide here:
Failed TV and Monitors:
Learn about bad caps:
Capacitors kit: he can make you a set of caps.
Or, just make sure to use caps with low ESR, 105c, high ripple current and long life rating such as PANASONIC FM or FC series.
Please post back what you find

Vision HDV-42P2... | Answered on Dec 10, 2010

power supply would be the first place to troubleshoot

Vision HDV-42P2... | Answered on May 18, 2010

I have created a group so we can join and try to solve this issue, please register at [email protected] so we can get organized and get a lawyer, I have seen more than 30 people online... hopefully there are even more. Thanks! Suarez

Vision HDV-42P2... | Answered on Apr 24, 2010


The wiring's can be confusing some times and most times in the event of getting it wrong, you might develop another electrical fault. Get a certified Auto Repairs man to fix this. It would cost you less than $80.


Vision Televison... | Answered on Oct 08, 2009

The Y-Sustain PCB is Failing.

It will require replacing soon.

The PCB does have some adjustment pots on it, if you were to take the TV to a repairer they may be able to "adjust" the halo effect out.

But the board will still fail.

Vision HDV-42P2... | Answered on Sep 06, 2009

Not finding what you are looking for?
Vision Logo

64 questions posted

Ask a Question

Usually answered in minutes!

Top Vision Televison & Video Experts


Level 3 Expert

85239 Answers

ray gallant

Level 3 Expert

70871 Answers

The Knight
The Knight

Level 3 Expert

76455 Answers

Are you a Vision Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides