Samsung SW - Recent Questions, Troubleshooting & Support

Those things are replaceable not repairable - not cost effective! BTW, the one that does not open has a rubber drive belt for the tray that is slipping and that is why it will not open/close. The motor runs but nada happens. Fixable

Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope it helps

HI,
This is gonna be a bit complicated since were going to access your registry, but just follow all the steps and it will be much easier
1. Click on START
2. Type REGEDIT on the search bar on START Menu on the Run Box
3. Expand HKEY_LOCAL_MACHINE
4. Expand SYSTEM
5. Expand CurrentControlSet
6. Expand Control
7. Expand Class
8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}
9. Look for the Upper Filters / right click on it / click on Delete
10. Look for the Lower Filters / right click on it / click on Delete
11. Restart PC
12. Try you CD / DVD ROM
If nothing happens, click on this link then click on RUN and follow the steps, then restart computer and try to run a disc again, if still nothing happens, theres a possibility that the problem is with the hardware side or the media player that you are you using...
Hope this will help...Thank you for using Fixya...

you cant save a file you must burn it to a disc
this might be in your burning software if you have already burnt data to this disc and are try to add more data you will need the burning software to support multisession or you might not have a cdrw disc or a faulty one
hope this helps

haaaaaaalloooooooooooo

find it hard to believe that this device will burn dvd's as it will only burn cd's you require a dvd writing device to burn and read dvd's data or video with 3rd party software such as nero or nti

you need to buy a dvd writer to burn dvd's you can only burn cd's now

The drive has power but either a dead data cable (IDE), a loose data cable (on one side or the other) or a bad connector (either on the motherboard or the drive).

The most common is the loose cable. Open the case and make sure it is firmly connected to the motherboard and the drive. This can be a pain since the motherboard IDE connector could be hard to reach due to other components. Also, you may need to slide the drive forward in the cage to be able to reach - depending on your case this could involve removing the screws and then replacing them after sliding the drive back.)


If that doesn't work, then try a new cable. One IDE cable can connect to two different devices; most computer builds have only one drive on a cable. Make sure to match the colors or labels so that you maintain the correct master/slave/motherboard connections. The last option is to replace the drive with a new one.

I hope this helps.

Cindy Wells

Check the Samsung web site for the up date or sometimes you can find it on the microsoft website

you can do an 'emergency eject' by sticking a paper clip into the tiny hole just underneath the tray by the eject button - this should release the tray

have you install your software? try to re-install it again

You can get firmware updates here, Is this what you're looking for?

Goto samsung web site and download the driver form the Optical drive tab. Reinstall ur driver and see.

May be there are some cable fault. Just check that the cable CD-RW to Motherboard and the power cable from SMPS attached in CD-RW is ok. Then try. If it works then fine. If not, then just format C drive(Or where u have installed the OS). Coz I've already gone through a problem like this. In that case the cables ware ok. Then I just format the C drive and install a fresh copy of XP. And works fine till now.Let me know the result.

hi tip53

it seem you had problem with optical cd/dvd drive, open your Samsung sw 240b, under the optic there's potentio try to adjust it by twist to left slowly.
may help
goot luck.....

hi ...
try to change jumper position to slave or to master and start up you xp pro

good luck