Since you've never used it. It may simply be a case that the infrared rotisserie burner is dirty and clogged with grease from cooking on the main burners. In addition, the Thermocouple and the igniter for that burner may also have a grease build up. In which case it won't allow the burner to light.
The electronic igniter that lights the main burners, also ignites the the rotisserie burner. Are you geting the click noise on the main burner igniters? If not, the battery in the igniter button needs to be replaced. Be sure to take note of the way the old battery is facing, when you unscrew the igniter cap. Because, that's the way the new battery should face.
Also, try match lighting the rotisserie burner. To do this, turn the Rotisserie Burner's Control Knob to the ON position and push it in, as you touch the lit match to the burner. If the burner lights continue to hold the burner knob in for a couple of minutes. This allows the Thermocouple and the ceramic plaques to heat up completely. Then slowly release the burner knob and the burner should remain lit.
If it doesn't stay lit, clean the burner and the Thermocouple ,in the manner that is described in your Owner's Manual.
Hope this helps you troubleshoot and solve the problem. Please let me know and Happy Grilling!!
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