Htc touch hd not recognised and will not install to pc. running on windows xp

for htc desire download the SYNC software for the ANDROID DEVICE form here ;

http://www.htc.com/www/supportdownloadlist.aspx?p_id=312&act=sd&cat=all

install it and connect the phone with usb cable and run this app.

but if you have HD2 then,

for htc HD2 windows mobile : download the WMDC (windows mobile device center) for win7/vista PC or PC SYNC 4.5 for XP and install it to use your Windows phone 6.5 device.

go to the site below to get the files. download the software and install on your windows pc. Note that this is not needed if you run windows vista/ windows 7. hope the links below will help. after installing the software connect the phone (remove the phone during installation and reconnect after installation)

click HERE if running Windows XP/server/98
(make sure to download "setup.msi " = that is what is needed)


Windows 7
This will be managed through windows mobile Device Center and no software needed

if you are still having problems do let me know.
good luck

check what OS you are using...if XP then download active sync Microsoft website... if windows vista or 7 then download microsft mobile device center... your PC will then recognise the phone.

You must have ActiveSync (for XP computers) or WMDC (for Vista or 7). installed and running on your PC, in order to have a WM powered device synchronized. Take a look here, download and Install the appropriate program on your PC and try to syncronize your device.
Hope you are able to sort your problems out.
Cheers! Carlos

Download the Active Sync 4.5 from the Microsoft Website.

You have to install Activesync 4.1 before connecting your mobile. to pc. You can download from www.download.com or microsoft web sie or even htc web site also.

if you run vista it will not recognise the drivers, you will need to download an update from HTC or from your mobile operator.
faling that check microsoft vista website for mobile device software- vista does not use active sync

Unfortunately, Notes are not available using Exchange ActiveSync, yet.

You have to tether your phone to a PC with Outlook and ActiveSync (XP) or Windows Mobile Device Center (Vista) installed.

Since mutiple ActiveSync partnerships are supported you can sync some things with Exchange and some with your PC.

If we are lucky Windows Mobile 7 and/or Exchange 2010 will make this possible.

Yes, every phone that uses windows mobile, needs soft reset a day, and if you instal a tweak will make it run bit smooth.
google for it as: htd hd tweak xda

Older versions of Windows mobile have been having trouble with newer versions of activesync, and older versions of activesync don't run well with Vista. Your companies IT guys have a lot to do with it too as newer security policies can stop phones from syncing using exchange. That's why XP worked...the internet dropping off however was probably not dorectly related. It sounds like it is trying to tether it's Internet from the link to the PC. If this is the case Internet will start working again if you hook it to the PC running XP. Then you just need to find the option to disable tethering and use the provider data service instead.