Hi i'm Rain First lets try a Soft Reset.
Remove battery ,wait 1 minute replace battery and boot Mobile device.
If this does not work you will need to do 1 of 2 things. Take the phone in and have them reset it.
The other option is a Hard Reset.
To perform a Hard Reset :
Phone will reboot after it has performed the Master Reset.
I hope this information has been helpful.
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Thank you for your help, the phone is stuck on insert sim and it will only allow me to make an emergency call. I can not get into the menu or anything. I have this nice new phone but can not use it. I currently have a T-Mobile phone but it is slightly broken and would like to use the new phone. Thanks again for your help.
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