VX9900 Random Restarts and Blue Screen of Death

I have had my eNV for 3months and i loved it until about a week ago. It has begun to randomly shut off. I woudl have it in my hip-holster and take it outto check the time or to make a call and it is off. Just today for the first time it shut off and then I turned it back on. It immediately shut off. I am not sure why and dont want to take it to Verizon to have it replaced because I have pictures stored on it that I dont want to loose. In addition, I have downloaded songs as ringtones I dont want to pay for again. Please help. I have had my eNV for 3months and i loved it until about a week ago. It has begun to randomly shut off. I woudl have it in my hip-holster and take it outto check the time or to make a call and it is off. Just today for the first time it shut off and then I turned it back on. It immediately shut off. I am not sure why and dont want to take it to Verizon to have it replaced because I have pictures stored on it that I dont want to loose. In addition, I have downloaded songs as ringtones I dont want to pay for again. Please help.

My VX9900 has the same blue screen, on both displays, with the arrow pointing into a box with the lines. It has been like his for about 32 hours.
My VX9900 has the same blue screen, on both displays, with the arrow pointing into a box with the lines. It has been like his for about 32 hours.

My son has the VX9900. We purchased it used from a Verizon dealer. Two days after our purchase the phone started to make a funny vibrating noise and then everything froze. It lasted for about 5 minutes, then it powered itself back up. We took it back to the dealer and she said this was caused by overcharging the battery. She did something to the phone and said it should not happen again as long as we charge the battery for no more than 3 hours a day.( This happened while he was playing a game on the phone. ) Does this sound right ? My son has the VX9900. We purchased it used from a Verizon dealer. Two days after our purchase the phone started to make a funny vibrating noise and then everything froze. It lasted for about 5 minutes, then it powered itself back up. We took it back to the dealer and she said this was caused by overcharging the battery. She did something to the phone and said it should not happen again as long as we charge the battery for no more than 3 hours a day.( This happened while he was playing a game on the phone. ) Does this sound right ?

I have now exchanged my enV 3x and have the same problem. I randomly get restarts during calls/texts/whenever except it is NOT A RESTART !



I see the VCAST Splash screen and the phone goes back to the main menu but it does NOT play the sound and it does so MUCH quicker than if i was to turn the phone on manually.



As of today, my front buttons stopped working temporarily (but started wroking again after about 5 min) and now I have the same blue logo ALL THE TIME. It does not matter if the battery is in the phone or not (it will not power up at all unless it is plugged in to the wall charger) and shows the blue icon regardless.



HELP! I have now exchanged my enV 3x and have the same problem. I randomly get restarts during calls/texts/whenever except it is NOT A RESTART !

I see the VCAST Splash screen and the phone goes back to the main menu but it does NOT play the sound and it does so MUCH quicker than if i was to turn the phone on manually.

As of today, my front buttons stopped working temporarily (but started wroking again after about 5 min) and now I have the same blue logo ALL THE TIME. It does not matter if the battery is in the phone or not (it will not power up at all unless it is plugged in to the wall charger) and shows the blue icon regardless.

HELP!

I've had my enV2 since September, 2008 and about a month ago it started restarting itself for no reason. I primarily use my phone for Mobile IM (AIM) and am up to date on my roaming capabilities (*228 every 3 months, option 2) but over the course of the past week and a half, the restarts have been getting more and more frequent. It's indiscriminatory as to when it happens--while in a call, while in my pocket, with Mobile IM on or off, and it's a huge inconvenience. As of today, the phone refuses to connect up to Mobile IM at all, will lock up, and start a power on/power off cycle until I pull the battery out.



When Verizon KNOWS phones are due for a software updated, they should send out a free text message to those it applies to, and when you do go in to get it updated, WARN you to back up your photos/videos/ringtones/sounds/music rather than wipe it clean and say "Too Bad" when $40 worth of music and ringtones disappear. I've had my enV2 since September, 2008 and about a month ago it started restarting itself for no reason. I primarily use my phone for Mobile IM (AIM) and am up to date on my roaming capabilities (*228 every 3 months, option 2) but over the course of the past week and a half, the restarts have been getting more and more frequent. It's indiscriminatory as to when it happens--while in a call, while in my pocket, with Mobile IM on or off, and it's a huge inconvenience. As of today, the phone refuses to connect up to Mobile IM at all, will lock up, and start a power on/power off cycle until I pull the battery out.

When Verizon KNOWS phones are due for a software updated, they should send out a free text message to those it applies to, and when you do go in to get it updated, WARN you to back up your photos/videos/ringtones/sounds/music rather than wipe it clean and say "Too Bad" when $40 worth of music and ringtones disappear.

MY enV 2 has done the same thing... it was purchased on christmas eve and has restarted itself twice since then. It does the screen as if it would if I were turning it off and then it makes me put in my unlock code... but the screen never goes black and i'm still signed onto aim with all of my conversations open when I go into mobile IM. At this point it isn't a constant thing but I have insurance on my phone so if it becomes an issue I will surely go to verizon. Anyone know what it actually is? It cant be that I need a software update... I've had the phone only a week!
MY enV 2 has done the same thing... it was purchased on christmas eve and has restarted itself twice since then. It does the screen as if it would if I were turning it off and then it makes me put in my unlock code... but the screen never goes black and i'm still signed onto aim with all of my conversations open when I go into mobile IM. At this point it isn't a constant thing but I have insurance on my phone so if it becomes an issue I will surely go to verizon. Anyone know what it actually is? It cant be that I need a software update... I've had the phone only a week!

it just happened. no one else had this problem. i thought someone hacked me. it just happened. no one else had this problem. i thought someone hacked me.

this sucks. i got it again. and again. and again this sucks. i got it again. and again. and again

mine randomly restarts as well, especially when i'm talking to someone mine randomly restarts as well, especially when i'm talking to someone