Question about LG enV VX9900 Cellular Phone

4 Answers

VX9900 Random Restarts and Blue Screen of Death

I've had my VX9900 for over six months. About three weeks ago, it started to randomly restart itself. It's done it in the middle of phone calls, in the middle of texting, just whenever. At the same time, it started going into a mode where both the front and inside screens would go blue with the VX9900 header with a box with an arrow going into it below. When it does this it freezes up and I have to pull the battery out.

I've heard that a couple games have caused this problem, but I had not gotten anything put on the phone for weeks before this happened. Any ideas?

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  • apraldawn100 Jan 13, 2008

    I have had my eNV for 3months and i loved it until about a week ago. It has begun to randomly shut off. I woudl have it in my hip-holster and take it outto check the time or to make a call and it is off. Just today for the first time it shut off and then I turned it back on. It immediately shut off. I am not sure why and dont want to take it to Verizon to have it replaced because I have pictures stored on it that I dont want to loose. In addition, I have downloaded songs as ringtones I dont want to pay for again. Please help.

  • Anonymous Feb 29, 2008

    My VX9900 has the same blue screen, on both displays, with the arrow pointing into a box with the lines. It has been like his for about 32 hours.

  • Diana Catanese Ridolfi
    Diana Catanese Ridolfi Jun 29, 2008

    My son has the VX9900. We purchased it used from a Verizon dealer. Two days after our purchase the phone started to make a funny vibrating noise and then everything froze. It lasted for about 5 minutes, then it powered itself back up. We took it back to the dealer and she said this was caused by overcharging the battery. She did something to the phone and said it should not happen again as long as we charge the battery for no more than 3 hours a day.( This happened while he was playing a game on the phone. ) Does this sound right ?

  • Anonymous Jul 02, 2008

    I have now exchanged my enV 3x and have the same problem. I randomly get restarts during calls/texts/whenever except it is NOT A RESTART !

    I see the VCAST Splash screen and the phone goes back to the main menu but it does NOT play the sound and it does so MUCH quicker than if i was to turn the phone on manually.

    As of today, my front buttons stopped working temporarily (but started wroking again after about 5 min) and now I have the same blue logo ALL THE TIME. It does not matter if the battery is in the phone or not (it will not power up at all unless it is plugged in to the wall charger) and shows the blue icon regardless.


  • LividHatred Dec 01, 2008

    I've had my enV2 since September, 2008 and about a month ago it started restarting itself for no reason. I primarily use my phone for Mobile IM (AIM) and am up to date on my roaming capabilities (*228 every 3 months, option 2) but over the course of the past week and a half, the restarts have been getting more and more frequent. It's indiscriminatory as to when it happens--while in a call, while in my pocket, with Mobile IM on or off, and it's a huge inconvenience. As of today, the phone refuses to connect up to Mobile IM at all, will lock up, and start a power on/power off cycle until I pull the battery out.

    When Verizon KNOWS phones are due for a software updated, they should send out a free text message to those it applies to, and when you do go in to get it updated, WARN you to back up your photos/videos/ringtones/sounds/music rather than wipe it clean and say "Too Bad" when $40 worth of music and ringtones disappear.

  • xomgxrissax3 Jan 01, 2009

    MY enV 2 has done the same thing... it was purchased on christmas eve and has restarted itself twice since then. It does the screen as if it would if I were turning it off and then it makes me put in my unlock code... but the screen never goes black and i'm still signed onto aim with all of my conversations open when I go into mobile IM. At this point it isn't a constant thing but I have insurance on my phone so if it becomes an issue I will surely go to verizon. Anyone know what it actually is? It cant be that I need a software update... I've had the phone only a week!

  • Anonymous Jan 16, 2009

    it just happened. no one else had this problem. i thought someone hacked me.

  • Anonymous Jan 17, 2009

    this sucks. i got it again. and again. and again

  • disney_freak Jan 19, 2009

    mine randomly restarts as well, especially when i'm talking to someone

  • Anonymous May 03, 2009

    I just plugged my LG enV into its charger because it was dead. A blue screen appeared reading VX9900 with an arrow pointing into a box. I pulled the battery out and tried turning it off and nothing works it doesn't even go black. 

  • vulehjet May 11, 2010

    Solution link . . .




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I've been having the same problems as everyone else with my Orange EnV. I bought mine back in May, and thought it would be the coolest phone in the world to have, since I text ALOT to everyone I know. I think after about 4 weeks, I started notcing that not only was my phone freezing up during texting, but was also randomly restarting.. The whole restarting issue is up to about 5-8 times a day. I've gone through 4 EnV's now, so hopefully this time they will give me something that ACTUALLY WORKS.

Also.. I use my Instant Messenger on my phone, and wanted to know if anyone else uses it if they have problems getting IM's back from people.. Apparently I can send IMs out okay to people, but I don't get anything in return.


Posted on Oct 29, 2008


Hi my name is joe annd phones hehe

Posted on Oct 16, 2008


I had to get 3 different enVs from Verizon because they all randomly restarted. Then, they gave me the enV2 because I told them I wanted something comparable. Well, I've had the enV2 for about 4 days now. SURPRISE! Its restarting on its own!
I dont know what to do. I'm really getting tired of using different phones. I was told its a software glitch and then i was told its not.

Posted on Jul 27, 2008

I was told by Verizon that this is caused by outdated software. If you have the software upgraded it should fix the problem.

Posted on Jan 16, 2008

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