I have an HP 8200e CD Writer attached to a laptop running Windows XP. The Device Manager says the device is present and working correctly.
But the HP Product Detection tool says there are no HP products on my system.
They can't both be right, so which is it?
You've guessed that the device is not working - in fact the system crashes as soon as I insert a disk.
The latest driver has been installed from the HP website by following their instructions. Is there a way to verify this?
You can access these logs here:
Right click on "My Computer", scroll down and click on "Manage"
This will open your "Computer management" window.
On the left side you will see "Event viewer".
Click on the plus sign and it will open the log files. The ones you want to look at will be Application or System.
Now, if you see an error, double click on it and a window will open. Pay close attention to the "Source, Category and Event ID" names and numbers.
Now with the Event ID number, go to this site: http://www.eventid.net/
Plug in your data and do a search.
It may help to tell you why the computer is crashing when inserting disks.
Hope this helps.
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Thanks Armstrng,
The Device Manager is aware of it, so I assume it is ok in the BIOS - maybe that's wrong.
It does eject by right-clicking as you describe.
You'll need to tell me where to find the event viewer logs, and I did not do a firmware update - it was not an option with any of the installation procedures.
Thanks, John Wheeler
Is it being seen in the BIOS? If you go to "My Computer", right click the dvd choose eject, does it eject? If you look in your event viewer logs what are the error reports showing (if anything)? Did you do a firmware update?
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