I want to ensure this model i purchased is the anti skip version and not a non anti skip player thanks

First, update your java runtime environment software to the latest version for here:
http://www.java.com/en/download/manual.jsp

Then update your Adobe flash player software to the latest version.
For Internet Explorer you need this update:
http://majorgeeks.com/Adobe_Flash_Player_for_Internet_Explorer_d5163.html

For Firefox, Netscape, Opera and Chrome use this update:
http://majorgeeks.com/Adobe_Flash_Player_for_Firefox_Mozilla_Netscape_Opera_d7806.html

If that doesn't fix it you might have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Download, Install and Run Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Make sure to select ALL of the "threat categories" when you install or configure Avira...

You should be in pretty good shape if you run and install all of these programs.

Aggiorna il tuo Adobe Flash Player alla versione piu recente:
http://get.adobe.com/flashplayer/

Se questo non risolvere il problema si potrebbe avere qualche virus e malware.

Avviare il PC e premere F8 diverse volte fino a che il menu di avvio viene in su. Quindi selezionare "Modalita provvisoria con rete". Ora ottenere alcuni o tutti i programmi gratuiti di seguito ..

Scaricare, installare ed eseguire Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
Durante l'installazione scegliere la versione non-pro.

Da scaricare, scompattare, installare ed eseguire TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Scaricare, installare ed eseguire Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

Se si dispone di un obsoleto Anti-virus programma, quindi scaricare, installare ed eseguire Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Assicurarsi di selezionare tutte le "categorie di minaccia" quando si installa o configurare Avira ...

Si dovrebbe essere in buona forma se si esegue e installare tutti questi programmi.

Aggiorna il tuo Adobe Flash Player alla versione piu recente:
http://get.adobe.com/flashplayer/

Se questo non risolvere il problema si potrebbe avere qualche virus e malware..

Avviare il PC e premere F8 diverse volte fino a che il menu di avvio viene in su. Quindi selezionare "Modalita provvisoria con rete". Ora ottenere alcuni o tutti i programmi gratuiti di seguito ..

Scaricare, installare ed eseguire Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
Durante l'installazione scegliere la versione non-pro.

Da scaricare, scompattare, installare ed eseguire TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Scaricare, installare ed eseguire Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

Se si dispone di un obsoleto Anti-virus programma, quindi scaricare, installare ed eseguire Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Assicurarsi di selezionare tutte le "categorie di minaccia" quando si installa o configurare Avira ...

Si dovrebbe essere in buona forma se si esegue e installare tutti questi programmi.

Aggiorna il tuo Adobe Flash Player alla versione piu recente:
http://get.adobe.com/flashplayer/

Se questo non risolvere il problema si potrebbe avere qualche virus e malware.

Avviare il PC e premere F8 diverse volte fino a che il menu di avvio viene in su. Quindi selezionare "Modalita provvisoria con rete". Ora ottenere alcuni o tutti i programmi gratuiti di seguito .

Scaricare, installare ed eseguire Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
Durante l'installazione scegliere la versione non-pro.

Da scaricare, scompattare, installare ed eseguire TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Scaricare, installare ed eseguire Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

Se si dispone di un obsoleto Anti-virus programma, quindi scaricare, installare ed eseguire Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Assicurarsi di selezionare tutte le "categorie di minaccia" quando si installa o configurare Avira ...

Si dovrebbe essere in buona forma se si esegue e installare tutti questi programmi.

Update your Adobe flash player software to the latest version:
http://get.adobe.com/flashplayer/

If that doesn't fix it you might have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Download, Install and Run Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Make sure to select ALL of the "threat categories" when you install or configure Avira..

You should be in pretty good shape if you run and install all of these programs..

1. Check that the disc is free of scratches and dirt or dust. If the disk is dusty, use a soft, lint-free cloth and wipe the disk gently, using straight strokes from the center of the disc to the outer edge.
2. Make sure that you are inserting the disk with the plain, reflective side down.
2. Try listening to another CD (not burned) that you have purchased. If the other cd is giving you the same error message, return the cd player to the store, because it is defective.
3. Ensure that the disc you are using is not a DVD disc. It is easy to confuse the two.
Hope that helps! Good Luck!

Hi,

You should be able to get some help by contacting www.johnstonprams.co.uk. Ensure that you know what model this is, whether this is a Pro or Non-Pro version.

I hope this helps.

I understand what you are saying. The Durabrand is very cheaply made and the ani-skip actually does not work near as long as stated by company. I would buy more expensive player or a different brand.
Look for 60 Second Anti-Skip if you want a good one.

if the burned CDs are of mp3 music your player won't play them.  I doesn't read mp3!  sorry

That generally means that the song was purchased online. Music purchased on line will sometimes not be allowed to transfer to mp3 players. That's to keep you from buying a song, putting it on your player and then transferring it to another computer. Part of the anti-piracy deal. If the songs that won't play were not purchased on line, then there may be deeper problems with your player and you may need to reformat the device.