My wife heard that she is owing some money on her cell phone contract with mtn. Upon contacting the cell phone service provider, we were told that, the account has been handed over to their legal department. When we asked their legal department about how much she owes, we were told that, she is owing R2518.79. We paid the amount immediate. After we have made payment, we requested a letter that will indicate that the account has been paid up, we were told that she is still owing R439,00. We want to know where this R439 is coming from now, since her contract expired. Please help, these people do not want to explain that to us.
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Contact the MTN store or website you originally used directly. You might still be cover by a 'returns' policy. Some companies give you a fixed number of days in which you can give the phone back or change it for something else. Any changes could cost you extra, especially if you're looking to upgrade.
Your service provider doesn't seem to be very customer satisfaction oriented. That's why I don't use any of the big name carrier service. I use Tracfone pay as you go. I have 2 lg and 2 samsung. Not a problem ever in 4 years. You'll end up saving a ton of money too.
You are screwed - the only outfit that can give you the unlock code is the provider associated with the phone. Since money is owed on that phone Sprint has every right to deny you the number until it gets the money owed to them.
You can try the manufacturer of the phone but do not hold your breath.
When starting a contract with your provider (Verizon), most of the time the mobile phone is SIM-locked. This means, the phone will only operate when you insert only a SIM-card from your provider. If the contract-period has expired, they should unlock this mobile phone for you at minimum costs, upon your request. This can be done by contacting customer-service.
If you want to unlock the phone, while you still are under contract with Verizon, they are allowed to charge you a certain amount of money. After all, the contract is ment to earn money, which should cover the costs of the mobile phone and the costs for calling by this phone.
There's another way to unlock your mobile phone. There are plenty of shops who offer the service of unlocking your mobile phone. The costs can variate between 5 USD upto,.. well whatever they want / like. Unlocking means, they're going to re-program your mobile phone. And for this, they need dedicated hardware and softeware.
So you are trying to use CELL C south Africa sim card in MTN network locked (Contract) Phone.You don't need to contact the Cell C.You need to unlock from current network lock MTN.So call MTN service provider and get unlock code to unlock it.If they won't give the unlock code soon,visit the site Unlock-zone.com get unlock code at low cost and unlock it easily.
The only way you can trace the phone in India is to lodge a complaint with the police and ask them to tell the service provider to trace the phone. You will have to give the IMEI number along with the complaint. And best would be if you contact the helpline of your service provider firstly to block the number and secondly to as them the procedure to trace it or whatever they suggest. Since it is a legal matter, the police has to come into the picture.