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If the batteries are good and are installed properly and the Handy Stitch doesn't work send it back. These types of products are not high quality items. They are stamped out by the boat load out of China. They know that certain percentage of the items will not work.
Check your manual for the "System" of needle
a normal sewing machine needle has a "System" or dimension
called 15x1 or 705 H. That indicates the length, the circumference
etc. If the needle you received with the machine is the same length as the above system then you should be ok. Also most often the needle package for most machines will be labeled "Universal"
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