Left side of Bunn Ultra "ice" mode is in lower case but right side "ICE" mode is in upper case?

chances are the refrigerant solenoid valve for that side is bad. replace the coil

the word "gourmet" next to the display is a button. hold it down for a few seconds and you'll get into the menu. keep pressing and releasing "gourmet" until you get to "factory reset" and select yes. after that, you'll have to reset all the other settings like the clock and the defrost timer.

On the back of the machine, the ice sensors and or pins could covered with product and the board cannot read the ice level.

Go to page 19 in this repair manual and follow the flow chart to see what is wrong with it and how to troubleshoot it. http://www.bunn.com/pdfs/manuals/41084.0000.pdf

the brix level (syrup to water ratio) may be too low, which will cause it to ice too quickly and cause damage.

in order for the product to slush, it has to be at the right brix level (syrup to water ratio). if it's too lean, it will ice up causing damage. there are also silicon seals that will not do well with carbonation after a while.

More than likely a bad shaft,Part # 32449.0000.This machine when there is a problem tells you exactly what part went bad.Could also be the torque sensor board,Part #27939.1000.Alot of the problems stem from not lubricating the front nose seal (auger).

Can go to the Bunn website.Go to commercial section,then manual index and then specialty drinks.You can find :Illustrated parts,operating service,service,repair and programming.

Check the temp sensor on the machine(each side has its own sensor).