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Hi, perhaps the problem may lie with the inflating method. Have you checked to see if the pump is actually giving air? These rafts usually have multiple bladders, are they all giving you this problem?
Also, there is a plastic flap at the inside the base of the valve to prevent too much air from escaping before you plug it. you mush insert the air chuck adapter past this point.
Good Luck!
Put weight (people) on the rear of tube as far as possible and start out at full throttle until they are moving sufficently to stay on top of the water. Make sure tube is fully inflated.
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