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Posted on Apr 21, 2009
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Puk blocked I have a memo coming up saying puk blocked and I cannot do anything with my phone, it is locked up.

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Call your network provider they can give you the PUK unlock code. Just don't use your lock sim until you got the PUK unlock code.


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  • Posted on Apr 21, 2009
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Hi and welcome to FixYa,

A PUK (Personal Unblocking Key) is the code required for enabling/unlocking a sim card. This disabling/lock is a result of erroneously entering the PIN (Personal Identification Number) multiple times. Depending on the SIM card issuer, erroneously entering the PUK code multiple times would result to a permanently blocked/disabled SIM card. The PUK code is an OTW (one time write) only and therefore the only way to open the card is with the PUK code.

In all instances, it has nothing to do with the phone itself but with the SIM card, hence, the LG Vu CU920 would still work with another SIM card.

Hope that this be of initial help/idea. Good luck and thank you for using FixYa.

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The PUK code is a code that you can only get from the phone's manufacturer. Normally the message only come up when someone has tried to enter the PUK code, but enters it incorrectly 10 times. The phone's support center will ask you to prove that you are the registered owner. If for some reason you are not able to enter the PUK code then you will have to replace the sim card.
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Please rate this a fixya
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