According to the site for ticket master here is their answer. It says CLICK HERE and a form shows up where you can complain
If it's two days before the event and you're still waiting for your tickets,
please call us at 800-653-8000 and we'll make sure you can pick them up at the
venue's will call window (no extra charge).*
If you have more time before
the event but want to switch from mail to another delivery option, click
here to request TicketFast or UPS (both for a small fee).* With
TicketFast you can print your tickets right away by signing in to your My
Ticketmaster account (just click "My Ticketmaster" at the top of
Ticketmaster.com, then click "Print My Tickets" under "My Account" on the
right).
×