Recording phone greeting - Toshiba FD 9859 Cordless Phone

you have not bothered to give the make and model of your phone so this answer is relevant to uniden dect 1635 but will be a guide to your unit as well as most use the same format
recording a personal greeting (2 to 30 seconds long)
1--open the menu with the phone in stand-by
select answering setup, then record greeting
2--press menu/select to start recording Wait until the system says --"record greeting" before speaking
3--press menu/select to stop recording. The system plays back your new greeting
4--- to keep the message press end
to re-record it press menu/select
in your manual look for the section " using answering system" or "personal the greeting"

Adding Voicemail for the First Time

1. Tap the "Phone" button on your iPhone.
2. Select "Voicemail." The iPhone will prompt you to create a password for accessing your voicemail, then will allow you to record your first greeting.
3. Click "Save" to set your recording to your voicemail greeting
   

Recording a New Greeting

1. Tap the "Phone" button on your iPhone.
   
2. Select "Voicemail."
   
3. Choose "Greeting > Custom."
4. Select "Record" and begin recording your voicemail greeting.
5. Hit "Save" to set your recording to your new voicemail greeting

On the base, press and hold [greet].

The system announces, Record greeting. Begin recording after the announcement. The message counter LED displays "- ", and then begins to count down thirty seconds.

When you finish recording, press [greet] again or press [right-arrow]. You will hear a confirmation tone, and your recorded greeting plays back for you.



The above is from page 38 of the manual.

Open the menu with the phone in standby.
Select Ans. Setup, then Record Greeting.
Press MENU/SELECT to start recording.
Wait until the system says "Record greeting" before speaking.
Press Menu/Selectto stop recording.
The system plays back your new greeting.
To keep the greeting, press End.
To re-record it, press Menu/select.

Hopfully this works for you

Press mute. The system announces the number of new and old messages, then starts to play the messages unless it has no messages.

Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the system is in the command waiting mode.

Press 8 to start the recording. The system announces, "Record greeting." Begin recording after the announcement.

When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recorded greeting plays back for you.

Recording your greeting
message
You can record your own greeting
message (max. 2 minutes). If you do not
record a greeting message, a
prerecorded greeting message is used.
1 {GREETING REC}
2 Within 10 seconds, press
{GREETING REC} again.
3 After the base unit beeps, speak
clearly about 20 cm (8 inches) away
from the MIC.
4 To stop recording, press {STOP}.

I bought and Uniden Dect 6.0 phone and the other day I had a voicemail msg but I can't retreive it how can I do that the book doesn't show how to set up for voicemail

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Recording a Personal Greeting
Press /mute on the handset. The system announces the number of new and old messages, and then starts to play the messages unless it has no messages.

Press 5 to stop the announcements or message playback.

You will hear intermittent beeps indicating that the system is in the command-waiting mode.

Press 8 to start the recording.

The system announces, "Record greeting."

Begin recording after the announcement.

When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recorded greeting plays back for you.

Selecting a Greeting

Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can also switch back and forth between the pre-recorded greeting and your own greeting at any time.

Press /mute.

The system announces the number of new and old messages, and then starts to play the messages unless it has no messages.

Press 5 to stop the announcements or message playback.

You will hear intermittent beeps indicating that the system is in the command waiting mode.

Press 6. The system plays the current greeting.

Greeting message
When the unit answers a call, callers
are greeted by a greeting message. You
can record your own greeting message
or use a prerecorded greeting
message.
Recording your greeting
message
You can record your own greeting
message (max. 2 minutes and 30
seconds). If you do not record a
greeting message, a prerecorded
greeting message is used.
1 {MENU}
2 {V}/{^}: “Answering device” i
{OK}
3 {V}/{^}: “Record greeting” i
{OK}
4 After the handset beeps, speak
clearly about 20 cm (8 inches) away
from the microphone.
5 To stop recording, press {OK}.
6 {OFF}
Using a prerecorded greeting
message
If you erase or do not record your own
greeting message, the unit plays a
prerecorded greeting message for
callers and ask them to leave
messages.

Sounds like you have a complete recording in the company greeting and another complete recording in the CCR tree. The scenario you described is exactly what happens when you have recorded the entire greeting under company greeting and the CCR tree greeting. A quick solution is to record 1 or 2 seconds of silence in either the company greeting or the CCR tree greeting. Do you know where or how the last greeting was recorded? If you do I would reord the silence in that place.

Mark