Zone Labs ZoneAlarm Internet Security Suite 2005 (zonealarms5) for PC Logo
Posted on Nov 25, 2008
Answered by a Fixya Expert

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I cant open any virus scan program and cant open system restore

When iam trying to open any virues scan program like xoftspySE or similar it doesnt open not even give me any error message also with system restore when i choose the date to restore and press next its doesnt do anything i think i have a virus that stopping me to open some programs also internet explorer opens by itself with different websites so if you can please let me know how to fix it and what do i have to do

  • Anonymous Dec 26, 2008

    *cryingface*

  • Anonymous May 11, 2010

    I had a similar problem in my computer and I tried several steps, I
    even updated my antivirus software and downloaded SpyHunter 3 and it
    didn't work quite well until the entire system was reinstalled. I guess
    that you are facing a virus problem, so if updating your antivirus and
    getting another antispy software doesn't help at all, you'll have
    reinstall your system, because if it continues like that it will crash.
    Get somebody to reinstall your system but remember to get backup of
    your information.

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3 Answers

Anonymous

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  • Posted on Oct 02, 2009
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Hi,
Go to htpp://xviruslab.blogspot.com and download Quick Heal Anti Virus Plus or Quick Heal Total Security(PC to Mobile Scan, Antiphishing and Data Theft Protection) as per requirement. It can clear all your problems mail me for more details [email protected]

Thank you

Bye bye
keerthy

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  • Posted on Sep 01, 2009
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Hi friend

you have i virus in your system infected you .exe files i advice you to format your pc and backup your data

  • cbtmaya
    cbtmaya Sep 01, 2009

    advice you to backup your data and format you pc and install you data



    that's it

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  • Posted on Apr 02, 2009
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Hi,
I strongly suggest that you remove Zone Alarm from your computer before you start to install any other virus scan program as its presence prevent other programs to work when you try to install them. For sure I know about it!!!!, make your choice about a good virus program first and stick to it...and install only one, otherwise you are just asking for problems.

To remove Zone alarm completely you have to start you computer in 'Safe Mode' and then go to Add/Remove programs in the Control Panel section to proceed and then reboot.

Thanks,
Lucus123

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Anonymous

  • 1705 Answers
  • Posted on Jun 28, 2010

SOURCE: I have a mini and it won't let me open any

I think you may have some malware on your pc. Especially if its refusing access to any programme or the net and demanding money.

1) Don't send money is a scam.

2) Getting it off is a night mare. You'll need to take it out of the start menu and remove it from you HDD.

If you can get hold of or down load a copy of the ultimate boot cd for windows, this will boot with a windows type shell and then you can gain access to you pc files. or another operating system such as Ubuntu. you'll be able to do the same with this. Just dont install the software.

It would be best to Google this AV scam, there may be some advice there. But without actually being there, I can't help much more.

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0helpful
1answer

How do I restore all applications that I have as well as my movies, music and pictures, because one morning when I switch my laptop on everything was just gone.

can you click on the file to try and open it. If you can then you may need to reload the program that is associated with it. If it won't run an antivirus scan of your system but don't rely on Norton or McAfee. I use AVAST because it will find things that the other 2 won't find. After that if it still doesn't work try running an Antimalware program. As a last resort if all that doesn't work try copying the files off and reload your system but remember 1 thing get a good Anti Virus program on that system before you put your file back onto your system to hopefully catch a virus if 1 or more file are infected I would run an Anti virus scan on the system just before you put those files back on.
tip

Anti-Virus Program detects virus but after re-boot...still there!

Ever wonder why it is that when your Anti-Virus Program detects a virus and apparently seems to contain or delete it, the virus is there all over again after a re-boot and the Anti-Virus Program once again contains it or deletes it? Seems like a never ending battle right?

Well here's the reason and the solution:

1) Reason: Bill Gates

A smart and nice man no doubt about it but he overlooked one thing about Windows: ANY Anti-Virus Program out there, by default, is NOT permitted to even knock on the door of the System Restore File. So what happens when your Anti-Virus Program halts, contains, or removes a virus? The virus is there ALL over again in a vicious cycle it seems. Why? Because the Virus IS allowed to knock on the door. In fact, a virus can even step foot so far inside the system restore department that it actually BACKS ITSELF UP...in the system restore file. THAT's how the never ending battle occurs!

2) Solution: Ahhh...got your attention now don't I? Hmmm well if you really want to know how to put the brakes on this vicious cycle, first I'm going to need you to create a PayPal account and then...only kidding here is the solution:

Answer: Once your Anti-Virus has detected a virus..don't waste ANY more precious time trying one thing or another. You MUST at that point, TURN OFF YOUR SYSTEM RESTORE FOR ALL PARTITIONED DRIVES! Once the system restore is OFF, THEN and ONLY then would it make the most sense to perform a FULL-SYSTEM scan. You see, full system scan to an Anti-Virus Program does NOT include the restore file, while a virus DOES! So, with the restore off...now we're fighting on equal terms and your Anti-Virus will prevail!! Just remember to turn the restore back on once you have confirmed you have a clean system.

Yep! that's the answer that would save you HOW much $ ? (from having to call Geek-Squad or similar outfit)

Here's the procedure for turning off the restore and there is more than one way to get to the ocean so to speak but here is the shortest route I believe:

1) Point mouse at <start>
2) Right-Click mouse on <my computer>
3) Left-Click mouse on < Properties>
4) The very top left tab click mouse on <system restore>
5) Put a check mark in the box that says <turn off system restore>

You're done! Now perform that full system scan now and after the scan is complete, ....point that mouse over that box again but this time...take the check mark OUT of the box and this will allow restore to function once again. Same holds true for desktops as well as laptops running virtually any version of Microsoft Windows.

on Jan 02, 2010 • Computers & Internet
0helpful
2answers

I have a warning from control.exe saying my computer is infected with Trojan-BNK.Win32.Keylogger.gen

Run a virus scanning program to remove the virus.
If you can get into the Internet you can run a WEB based virus scan. Try on of these virus scan.
WEB-based Virus Scan
Trend MicroHouseCallhttp://housecall.trendmicro.comSymantec -Norton Security Scanhttp://security.symantec.comMalware filedownloadhttp://www.malwarebytes.org/mbam.php
0helpful
1answer

Vista 64bit. A few days old. Now getting a blank white square in middle of desktop. If I refresh desktop, background image again fills desktop until I open another window, and then it is back.

That is very strange. I have seen virues do strange things with the desktop and screen savers before. Boot into safe mode (press F8 before Vista Logo comes up) See if you get the same problem.

Turn off any screen savers you have and run a full virus scan.

If this still doesn't fix it search for the system restore wizard in the windows help. Follow the instructions and pic a recent restore point. It should create a restore point each time you install something new.

This will remove the configuration (but not the files) for anything you have installed since the restore point. But one of those programs may have been the cause or your problem. So reinstall one at a time and test inbetween.

Good luck

0helpful
3answers

A window will pop up that reads internet explorer has encountered a problem and needs to close, is this a virus?

Yes, It is infected with virues. You need to scan your computer from Trojan remover. http://www.simplysup.com/tremover/download.html

Once it is complete just restart the computer..

Important : Don't forget to make system restore point before running Trojan Remover.
0helpful
2answers

Need recovery disk

sounds like a viru to me..get malwarebytes anti malware, run it and it should solve problem ... on quick scan, fast and its free...go to download.com..and try using google chrome browser instead of explorer...its free on same site...safer, faster browser.. hope this helps..thanks for voting!!
0helpful
1answer

Operanting sistem in quarenten

Any antivirus; unless it finds virus, never moves a file to quarantine. If it moved, then probably your OS is occupied entirely by virus.
Which antivirus are you using? Are you able to login into your system ? If yes, open the quarantine folder and replace all items. It is best if you do it in safe mode. Then scan for that trojan horse again. But before that, back up your important data and then scan. I recommend you remove all the virus after backing up of data and format your system once (all drives) and do a fresh install of OS.

If you are unable to open quarantine, try system restore to restore to a point earlier before that scan. It is in All Programs>Accessories>System Tools.
0helpful
2answers

I have virus attack on my computer how to remove

You may download free antivirus software like AVG and Avira and run it to your computer.
0helpful
2answers

Please help me please...

Hi friend,

Yes it is a virus. do one thing do a system restrore.But take all the backup first because once you do a system restore it will restore you PC to earlier time and all the data will erased.to do a system restore go to start>programs>all accessories>system tools>system information.

If you don't want to do a system restore then just remove the firefox and run a virus scan.Kaspersky is waste use bit defender and spyysweeper both to remove all the viruses.

Goodluck..
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