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Posted on Apr 01, 2012
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My HP upper keys dont work except for 56 - HP Computers & Internet

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General Systems Consulting

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  • Master 5,051 Answers
  • Posted on Apr 01, 2012
General Systems Consulting
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OK, it sounds like your keyboard has been hijacked by an infection. If it works long enough for you to login then it works, but stops after windows loads because the virus also loads.

Try going into Safe Mode and see if the keyboard works. Turn off your computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see Safe Mode. Select Safe Mode and let it boot up. Safe Mode will look different to you because the screen will be darker and the icons bigger, this is normal. Once it boots to your desktop, try using the keyboard. Open up something like Notepad or Wordpad and hit every key to see if they work. If they work, you surely have a virus infection. Most viruses can't function in safe mode because they need a internet connection and a normal startup. if the keyboard works lets get the lil ******.

Turn off you computer again and turn it back on and immediately start hitting the F8 key repeatedly until you see Safe Mode. This time scroll down until you see SAFE MODE WITH NETWORKING. Select Safe Mode With Networking. This will give you internet connectivity. Open up your browser and download and install MalwareBytes.

Go to www.google.com and in the search box type:"Download cnet Malwarebytes" (without the quotes). Download andinstall malwarebytes from the sites download.cnet/malwarebytes. When thesite opens up click on the Green Download button on the left. Do notclick the Red Download button, that's junk. When it finishes installing the GuiInterface will open up with an offer to Accept a Trial Version orDecline. CLICK DECLINE you want the totally free version. Run aQUICK SCAN. As it scans, if it finds infections the number will be inred. When it finishes scanning, click SHOW RESULTS. A notepad textdocument will open up showing you the results. You can close the textdocument and go back to the Gui Interface where you will click REMOVE SELECTEDRESULTS. The objects will already be selected for you. When itfinishes removing the objects click ok and it will sometimes reboot yourmachine.

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