Hello,
First, read the information on page 12 to 19 on the user manual closely, to solve the problem. If you don't have the manual, click here to get a copy:
http://www.star-m.jp/eng/service/usermanual/tsp700um.pdfBut if the information on the manual doesn't help, check that the black marks are in the correct place to be seen by the printer (refer to the Manual for the correct measurements).
If the black marks are positioned correctly and the printer is still not printing, then it
probably needs to be calibrated to your paper.
To calibrate the black mark sensor:
• Insert your tickets or labels so that there is no black mark over the sensor (The sensor is
on the left of the lid, about 6mm underneath the paper feed roller.
• Remove the DIP Switch cover underneath the Printer and set DIP Switch 1-4 (bank 1
switch 4) to OFF.
• Switch on the Printer, Either the red error light or the green power light will come on.
• Using a flat jewellers screwdriver, adjust the pot, VR2, (which is underneath the printer
next to the banks of DIP switches) until both the error light and power light are lit.
• Switch off the printer
• Reset DIP switch 1-4 to ON.
• Switch on the printer and test the calibration by pressing the FEED button. The printer
should feed one ticket or label at a time.
If non of the above helps, please let me know for further assistance.
Good luck.