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You say the heater is 'old', so I assume that it's out of its 2 year warranty? Are you referring to the wall-switch or the switch on the heater itself?
The customer service department will be able to give you guidance on finding the problem and resolving it. If you call 0845 600 5111 and have your series number (top left of the unit) and model (CXL) to hand they will be able to help you.
P.S. Please don't try to take the heater apart or remove it from the wall unless you have experience in working on storage heaters, as the unit is VERY heavy!
Hi, if you can't find the pilot shut off, all wall heaters have a gas line that supplies gas to it, the main line at the unit. There should also be a gas flex line going to it. It will have a valve on it to shut gas down to the unit for the summer. This will solve your problem. You will have to look for it, as it may be hidden from site for looks and decoration. You will find it. Sincerely, Shastalaker7 Heating Contractor. Please be kind when rating. Thank you, I know you will.
Read the instruction manual that ships with the unit for clearences from combustionalbles. Usually the engineers design the unit to be mounted with a half inch gap around the internal frame but the outer cover may touch the surrounding paneling. it is best to check the installation guide. The unit return or suppy air may not be blocked or impeaded in any way.
I am assuming this is an electric wall mount heater, if the unit is drawing current then it should relate to heat as 3.41 btu is = 1 watt.
take the voltage reading and the amp draw and mutiply them to determine the wattage eg; 240 volts x 20.8 amps = 5000 watts = 17,050 btu. if the unit is fan assited and you are drawing 1 to 2 amps this would indicate the fan is runnning without the heat element being energized hope this helps
If the unit has a wall thermostat, remove one of the wires from the thermostat. If the unit stops it indicates a bad thermostat. If it continues to heat, remove one of the wires coming from the thermostat going to the gas valve inside the heater. If it continues to heat you have a bad gas valve. If the heater shuts off, you have a bad thermostat wire (short).
I have the same one i am looking for the wall brackets, I lost mine. I also bought mine at a garage sale the people had it attached to the wall completely hooked up .they had no fire backer on it .They only took it off the wall when i purchased it