Apple MacBook 13"White /2.0Ghz Intel Core2 Duo White/2GB (2x1gb)/80GB/SuperDrive (Z0DT) Mac Notebook Logo

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Posted on Aug 24, 2008

Apple Macbook 13" white/2.0Ghz

Froze while printing. Did hard shutdown. On starting now shows grey screen and apple + revolving 'Flower' and that is all. Tried ctrl.alt.del and esc. also took the battery out a couple of times. Still the same!! Does not close down when lid closed.

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  • Contributor 28 Answers
  • Posted on Aug 25, 2008
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Try pulling the battery, unplugging the cord and holding the power button for 10 seconds.

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Grey screen is froze apple on the screen and loading

try holding the option button while powering on. otherwise i would say your hdd failed.
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If your MacBook is only four months old, it is under warranty. You can call Apple at 1-800-SOS-APPL and explain your problem, and they will walk you through a solution for free.
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your hard drive has most likely crashed.  this happened to my buddies macbook and it was $300 for a new hard drive, hopefully you still have a warranty on your mac, that way apple will cover the price.  take it in to apple and have them diagnose the problem.  my buddy was lucky bc apple covered the cost, if they refuse just be pushy and theyll eventually do it for you, im sorry
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Hi there Emimely
Unfortunately you will not be able to get passed that. Itis quite a fundamental error.

Do you still have your original installation disk?

You need to boot your make up from that disk and see if you can make some repairs from the apple utility. Failing that you will have to re-install the OS. If you can see the drive from the install disk and you have a external drive available you might want to back up important files now and do a clean install. Or archive the previous system.

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It's not finding your operating system. Could be failed hard drive, corrupted registry or a start up disk error. Have you tried starting on the Macbook Pro install disk 1? If not, insert the disk while it's starting up, it and hold down "c" key. When I comes to the start up window, click the right arrow button, proceed to the install window but don't install! Instead select "disk utility" under the pull down menu (upper left hand corner of the screen). Select the hdd in the upper window and click the "repair" button. Repeat the repair again after is finishes. If there is no hdd icon in the upper window, the hdd is probably fried and needs to be replaced. Hope this helps.
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We'll that happened to me also.. i researched and found if you goto apple.com and look up support for macbook. Look for .pdf macbook repair manuel. There you'll get start up procedures. turn off power. Then load start disk, hold down "alt/opt" button and then turn power on. Wait for a min or two and then you'll see your hard drive and start disk to choose from. Choose start disk and click enter. Be sure your disk isn't scratched.. i had that problem. Then wait... it takes awhile so be patient. You'll get the whole set up again. DONT ERASE YOUR PRIOR DISK!!! Thats where i screwed up! So.... you should be able to get what you want .. if not.. its a new hard drive you'll need to buy... i'm heading to Best Buy and the Geek Squad for my help!

good luck!
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