Hi,
Good day. If your dvd player cannot read the dvd you can do these steps:
1. Check wires and connection. ( but i guess you already know this )
2. Check if the dvd has some scratch or lines
3. Try to clean the dvd with a smooth cloth. ( works for me all the time )
4. Check if other dvd is working to isolate if this is a dvd issue or a dvd player issue.
5. If you have a dvd lens cleaner you can use that as well.( This one of the best way to resolve your issue )
Note: if other dvd are working fine then we might conclude that specifc dvd is already been damage. But if all dvd is not working you might have it check up by a sony tech for proper diagnosis.
Hope this information will be helpful to you. Thanks for using Fixya and have a great day
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