Hi, normally they have a very small gutter type track indoors below the indoor coil. It should have what is called weep holes at either end for the condensation to run off. I have seen this problem a lot on window units, and some people have had to go as far as drilling there own holes to get there to drain, which is crazy. Check the front very good for a trough to catch the condensation and for these weep holes I am talking about. Please let me know the out come.
Sincerely,
Shastalaker7
A/C Contractor
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