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Before cleaning, switch the grill off at the on/off button, switch off at the power outlet and unplug. Allow your Professional Grill to cool before cleaning. The appliance is easier to clean when slightly warm. Always clean your Professional Grill after each use to prevent a build up of baked-on foods. Wipe cooking plates with a soft cloth to remove food residue. For baked on food residue squeeze some warm water mixed with detergent over the food residue then clean with a non abrasive plastic scouring pad.
Star is a comm'l manufacturer. If you are using it in a comm'l setting (ie. restaurant), then it may be set for the wrong gas type (it may be set for natural while you are providing propane). Is it lava rock or radiant? If your regulator is for the correct gas type and the broiler is for the correct gas type, call your gas servicman, he could, possibly, drill out the orifices, providing more gas to the burners, thus making them hotter (DO NOT TRY TO DO THIS YOURSELF!). The economy Star broilers have never been real hot (I am a comm'l restaurant equipment dealer) but your gas man could make it more acceptable. Call your professional, licensed gas serviceman to make things a bit better.
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