Question about NetGear WNDR3700 Router

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I just baught the Netgear WNDR3700 router today and only after 10 minutes after I had it installed it, it started losing connection. Sometimes I can play games online for 30 minutess and sometimes only a few seconds, harder to tell when I'm just surfing, but I think it's the same. Sometimes the losses are quick and I only need to wait a few seconds without doing anything and then I can use my web browser again, usually after re-opening it. But sometimes I need to disconnect the internet from the pc, and then re-connect again. I havn't had to restart the router yet. I thought it might be some problem with my wireless network card, but my sister has just the same issue on her laptop, so I strongly doubt it. Also when I logged into the router from my pc, it automaticly downloaded an update, not sure what it was, but after that I tried to reset the router since I had read it can work better after doing so, but still no luck. I'm on windows 7 64bit. Any good step-by-step guide to fix these connection losses?

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If it is this new I would suggest calling Netgear and have their support help you out. Due to the way their warranty works that would be best. I have a netgear router and hate it. I wish I had taken it back as soon as I had trouble. I also out sourced my problem and keep fooling with it, till it was to late to return it and the warranty ran out. Netgear is the hardest most difficult routers to deal with. May or may not work with AT & T DSL they will not tell you if that is the problem or not. Tell you it's your wireless phone or your neighbors who knows, In other words they do not know what causes these problems. Sorry for your trouble with Netgear.

Posted on Mar 22, 2011

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you need to upgrade formware on router the reset and reconfigure router

following is the steps to upgrade firmware on router

link for latest firmware
http://kb.netgear.com/app/answers/detail/a_id/13091

A. Open the router page using the following way:
1. Connect a computer to the router using any one of the 4 available ports.
2. Open a web browser (Internet Explorer, Mozilla Firefox or Safari).
3. Access the router, usually by typing 'http://192.168.1.1' or 'http://www.routerlogin.com' in the address bar.
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B. Visit the following link to download the latest firmware.
http://kbserver.netgear.com/prod
C. Please follow the steps to upload the firmware of the router:
1. Open the router page using the steps mentioned above.
2. Under Maintenance, click router Upgrade.
3. Click Browse and locate the upgrade file.
4. Click Upload.
5. Wait for the router to reboot.
6. Click on 'Logout' (at the bottom of the list) from left menu.
7. Reset and reconfigure the router.

RESET THE ROUTER:

1. Make sure router is connected to power supply and is on while you perform the task below. At the rear panel of the router, near the antenna, there is a very small round pinhole that contains the reset button.
2. Using a pen/pencil/paper clip, hold the reset button for 60 sec. so that the test light starts flashing.
3. After few seconds when the test light stops flashing. Turn off the router and turn it back on after a couple of minutes.
RECONFIGURE THE ROUTER:
1. Please remove all the connections from the router. Connect power to the router and then connect a cable from the computer into any of the 4 lan ports on the router. Make sure the modem should not be connected to the router or to the computer.
2. Open up the Internet Browser (Safari, Internet Explorer, Mozilla Firefox, Opera, etc.).
3. Put http://www.routerlogin.com/basicsetting.htm in address bar.
4. On the basic setting page scroll to the bottom and click on Apply.
5. Login to the router with the Username as "admin" and Password as "password" (please note that the Username and Password are case sensitive).
6. Click on lan ip setup under advanced.
7. Change the lan ip to 192.168.10.1 and under use router as a dhcp server change the starting ip as 192.168.10.2 and ending ip as 192.168.10.51, click apply and click ok for any popup message that arise.
8. Once the browser display some error message like CANNOT FIND SERVER, ACTION CANCELLED etc, Connect the dsl modem on the wan port of the router and restart the computer.
9. Power off the dsl modem and the router after making the connections.
10. Power on the dsl modem and wait till the dsl light comes on, then power on the router.
11. Open a web browser (Internet Explorer, Mozilla Firefox or Safari).
12. Access the router (http://192.168.10.1).
13. Login to the router (Username = admin Password = Password).
14. Click on Setup Wizard and then select "Yes" and Click "Next" on the detection window.
15. It should give you a "Dynamic IP Detected" or "pppoe detected"(type the Username & Password of your dsl account in case of pppoe detection) and then click next.
16. Click Apply.
17. Logout of the router.
18. Open up another browser window and try to access internet.

Hope it can fix your issue
happy to help
Thanks for using Fixya

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You can log a complaint with them at my.netgear.com

I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

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