I have installed Accu-Chek diabetes monitoring software on our new computer. I need to uninstall it so I can put the newer version on. However, the uninstall program will not uninstall. I thought that using the restore button would allow me to get this software off, but this did not work either. I went to the "C" drive and simply deleted it from there. This deleted the icon and the the program from the C drive, but it is still listed on the control panel uninstall section.

THE CODE CHIPS HAVE CHANGED, THEY NO LONGER NEED A NEW CODE CHIP WITH EACH SET OF TEST STRIPS. WILL WORK SO LONG AS YOU HAVE ANY CODE CHIP IN YOUR TESTER. HOPE THIS HELPS

are you using the newer universal code chip in your meter? Try disconnecting battery pack wait a minute then reinsert. Failing that contact the makers help line, who are normally very good

The information you need is in the reference guide for your meter.

The reference guide can be downloaded from
https://www.accu-chek.co.uk/gb/products/metersystems/compactplusgt.html > Related Products

if you have the blue/silver front version (and probably also if you have black version) of the meter, E-5 means
"The measurement optics are dirty or you

have inserted a test strip that has already

been used or is too old. Clean the

measurement optics (Chapter 7.1) and

repeat the test with a new Accu-Chek
Active Glucose test strip."
17.January.2015
17.January.2015111

That's either not enough blood or blood in wrong place I think

I am not familiar with a "free" battery, but one might be available through your diabetic supply company. The battery is a CR2032 which is available at many stores, try WalMart CVS or your local drug store.

Go to accu chek web site: www.accu-check,co.uk
They should be able to give the correct information or you could call their customer care phone line which is from the uk 0800 701 000, for eire it is 1 800 709 600, and from outside uk it is 0044 (0) 1444 256442. Hope this helps, they do have on line manuals at the website

Your batteries are almost out of power, replace straight away

The Owners Manual is available for download in a pdf format at the Accu-check website.
Simply do a Google search for their home page.

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