1) Dirty lens
2) Some webcams have a focus ring around the lens that can be rotated to optimise clarity - others rely on the software to achieve the best focal length
Open MSN
Click 'Open Menu'
From 'Tools; navigate to, and click, 'Audio and Video setup'
Click 'Next'
This takes you to the video setup
Set your webcam as default
Your webcam should be broadcasting
Use 'Webcam Settings' link to fine tune the picture.
Some webcams rely on a USB 2 (high speed or enhanced connection) On my laptop I have a mixture of 1.1 and 2.0 USB ports
If I use a USB 1.1 port the webcam quality is poor
3) Test your USB connection
1) Connect webcam and run MSN
2) Navigate to Device Manager
(XP) Right Click on "My Computer" and select "Properties".
In the "System Properties" window, click the "Hardware" tab.
Under the "Hardware" tab, click the "Device Manager" button.
(Vista) Right Click on "Computer" and select "Properties".
Select "Device Manager"
3) Confirm that your device is listed under the USB 2.0 Enhanced Controller
In "Device Manager" go to "View" and select "Devices by connection".
Expand "Advanced Configuration and Power Interface (ACPI)".
Expand "Microsoft ACPI-Compliant System".
Expand "PCI bus".
Locate and expand the "USB 2.0 Enhanced Controller" entry (see note).*
Expand "USB Root Hub" and verify that your camera is listed.
Note* Confirming your device is listed under the USB 2.0 Enhanced Controller' may produce a manufacturer listing that differes from the following example depending on the USB chipset that is included on your motherboard. The example shows "Intel" as the chipset manufacturer. When performing this step, please notice the keywords "USB 2.0 Enhanced Controller"
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