Perhaps you are attempting to load your MP3s by transferring the folder they are in. This does not work. Open the GPX storage device in MyComputer, set your GPX to "OFF", wait for the players screen to light up and display "USB", drag & drop only MP3s and make sure to wait for the transfer to finish. If this does not work, (using the USB-miniUSB cable which was included), exchange it...and perhaps pay the difference to get a better one.
Hello
SOURCE: Bratz MP3 Player will not play downloaded music
I have finally cracked the code to this mp3 problem. The bratz mp3 player is compatible with windows media. However I had an older version on my computer. I had to go an update it at microsoft.com. My windows media player did not have a sync feature. The new one does. So I plugged my mp3 in and ran it in windows media. Put in my CDs and ripped them to the folder then I put them on the mp3 by dragging and dropping to the device. Final step was to hit the sync button and in seconds we were up and running. There is also a phone number on the back of the player. They were very helpful in sending me in the right direction.
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