Question about Audio Players & Recorders

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RCA Opal M4204-a is stuck in initializing sequence. Now battery is dead. Computer does not even see it, much less recognize it. Cannot reinstall software because software requires player to be plugged in.

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  • BigSteve331 Jun 27, 2008

    Even with a dead battery, windows should still see and recognize the hardware. Battery isn't the problem. Thanks for trying to help tho. It is appreciated

  • BigSteve331 Jun 27, 2008

    Trying a different usb port didn't help either. Thanks anyway

  • BigSteve331 Jun 27, 2008

    Thanks Tech_48 for responding. I hope that you are wrong, though I have a bad feeling that you're not. I'm not giving up on this so easily though. I've only had it about 2 months

  • BigSteve331 Jun 27, 2008

    Other usb devices were detected. So problem is not in usb port. Thanks. Anyway

  • Anonymous Mar 23, 2014

    ive tried the press play and power button and nothing

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8 Answers

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Dear Sir/madam,

Click this link for update the software....

http://support.rcaaudiovideo.com/downloads.aspx?product=382

Update the software and then reinstall the driver it will works.

Thank
Good luck


"Don't forget to rate the solution"

Posted on Jun 27, 2008

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You should take Tech 48s advice. Don't chase your shadow on this Its dead, dead and even more dead. RCA doesn't make anything anymore they just buy rights to put their label on products. No telling who made that unit you own, so get it replaced if you can otherwise. You don't have much choice. Sorry

Worldvet

Posted on Jun 27, 2008

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  • 405 Answers

Have you tried a reset? The following was taken from pg 26 of the manual:
Which you can download here if you need it: http://support.rcaaudiovideo.com/manual.aspx?product=392

The player cannot be turned on
.
• Battery is empty.
• Ensure the keys lock is not activated.
• Reset the player by pressing and holding /
MENU
for more than 10 seconds.
• If the player still cannot be turned on after
resetting, perform a firmware upgrade to restore
it.
• Please go to www.rcaaudiovideo.com for more
details.
Player does not respond to key presses.
• If your player stops responding to key presses,
you can reset it by pressing and holding /
MENU
for more than 10 seconds. Most of your
settings will be preserved; only the settings that
you have changed after your last power off will
be lost.
• This player may temporarily cease to function if
subjected to electrostatic disturbance.
To resume normal operation, it may be
necessary to cycle the power off and back on or
you can reset it by pressing and holding /
MENU
for more than 10 seconds.

Hope this helps

Posted on Jun 27, 2008

  • Patrick McGee
    Patrick McGee Jun 27, 2008

    the /menu is suppose to mean power/menu, sorry for the confusion.

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  • 3,422 Answers

HI,

Try connecting your player to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your player connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because ther are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.
THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects.

THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB Player.

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your player to another computer to see if the problem is a player problem or not. If it still has this problem with the next computer, it maybe be a fault of the player.

IF YOU HAVE COMPLETED ALL the above mentioned and still have a problem, you should next contact the seller of this machine for further instructions of what to do next.

Posted on Jun 27, 2008

  • Priya darshan Jun 27, 2008

    Please don't forget to rate or accept the solution.

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  • 275 Answers

Check whether other usb device is detected like pendrive. if it is detected then the problem is in your mp3 player. if not then let me know, i will provide alternative...

Posted on Jun 27, 2008

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  • 624 Answers

I am sorry to tell you but it has a electronic problem most likely witht he control IC (micro). No resets or new battery will help.

and the even worse news is that RCA does not offer repair parts for any of its audio equipment any longer. I work at an authorized RCA repair center and can say with confidence that unless it is under warranty, it can not be fixed. If it is under warranty, it can be exchanged for a new one, if you need the comtact numbers for RCA reguarding warranty returns, please let me know.

All RCA audio equipment under warranty is now exchange only.

I am sorry for such bad news, but you can check with any authorized RCA warranty center and they can verifiy what I have said.
If you would like to respond to me, please start your post with "To Tech48" ot "To Dave"

Thanks and if I can help you further let me know.

Dave

Posted on Jun 27, 2008

  • Dave DeGain
    Dave DeGain Jun 27, 2008

    If you have had it for only 2 months, it is under the RCA warranty. I strongly urge you to take it back to where you bought it and get it exchanged. If they tell you they can't exchange it, I can give you the address to the place that will exchange it.



    If you open it up and try to repair it yourself, it will void the warranty. That is something that is stated in the warranty agreement.



    I can tell by your description of the problem and all you have done so far that this unit will not be repaired by anybody. I wish I were wrong to, but 17 plus years of working on electronics at a component level tells me otherwise.



    Thanks,



    Dave

  • Dave DeGain
    Dave DeGain Jun 28, 2008

    Hi BigSteve,

    If, and/or when, you find out that I was right, it would be appreciated if you accept my solution. I really do hope I am wrong, for your sake. But if you need an address to send it to RCA I can supply that for you.

    Several of the solutions that have been offered to you by other experts are good valid solutions, especially the one offered by "PyroPCMan" (it's your best chance of making it work again), but if they don't work, there is really no other options to get this thing working.

    Although it may not be the solution you had hoped for, this would still the correct solution in the end if nothing else works.

    Thanks,

    Dave


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  • 3,614 Answers

The following solution might be applicable:
1) Try using a shorter USB cable.
2) Try plug in the device to the back of your computer instead of the front USB port (this is because some computers don't have enough power in the front USB ports) 3) Some USB 2.0 device are not backward compatible with USB 1.1 ports. Try plugging in with USB 1.1 and 2.0 port to see that's the cause of the problem.
4) Try downgrade all your USB port from 2.0 down to 1.1, you can do that in your BIOS.
5) if all failed, try the USB device on a different computer. Then you can determine if the USB device or the USB port is the culprit of the problem also

Posted on Jun 27, 2008

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If that will be the case you can check to RAC if they can replace the battery because you need this MP3 player to be on in order for you computer to detect it and for you also to be able to do a software update, if they cannot replace the battery you may need to have it replace with them..

Hope that helps........

Posted on Jun 27, 2008

  • Mark Gil
    Mark Gil Jun 27, 2008

    If you already trid connecting this MP3 to another pc and still not detected there will be no option that you can update the software of it...so better have it replace because in updating it also require having your battery working fine..

  • Mark Gil
    Mark Gil Jun 27, 2008

    So that's really a problem with your MP3 player so I strongly recommend you to replace it already...

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1 Answer

My rca opal m4204-a says initializing and thats it won't do anything else went to web site to check and can not fix it with thier instructions internal battery needs reset or something


As long as the computer enumerates the drive (you can see it in My Computer as a drive letter) then there is likely an issue with the firmware.

Download the firmware install from the RCA website: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558
Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds.

Feb 02, 2010 | RCA OPAL M4001 MP3 Player

1 Answer

My mp3 player opal m4204 - a doesn't work anymore!!! stuck on the initializing screem which says ''low battery'' ''shutting down'' what can I do?? my computer didnt recognie it either HELP!!!


Mines doing the same thing i can suggest trying it on another computer. If that works then you need to install the lastest update of firmware on your mp3. Tell me if that works for you.

Oct 26, 2009 | RCA OPAL M4001 MP3 Player

1 Answer

RCA Opal M4204 Locked Up


On the back of the player is a small reset hole, use something non-metallic to press in there. Something like a toothpick will work great.

This will reset the device. If the problem persists after doing this you will need to contact RCA.

Thanks

Jul 13, 2009 | RCA OPAL M4001 MP3 Player

1 Answer

RCA Opal M4204 screen problems..


well you could try to restart the opal

Jan 19, 2009 | RCA OPAL M4001 MP3 Player

1 Answer

My rca opal mp3 m4204 4gb is not recognized by my computer


Try plugging it on an another computer. Maybe the USB port is in problem if it cannot powers up the player.

Jan 11, 2009 | RCA M4204 MP3 Player

1 Answer

RCA M4204-A freezes at the OPAL initializing.... screen and is not recognized by the computer.


There are a few things you can do.
One plug device into your usb of your computer.
Use the add new hardware fuction.
Have the computer search for new hardware.
It should not be able to find the OPAL.
After it fails to find the OPAL have the new hardware wizard look for MPT device. It should find it after that.
If it still not found bye the pc.
Goto RCA website and download the newest firmware.
http://www.rcaaudiovideo.com/
Find your make and model and download the firmware.
After the new firmware is download make sure your OPAL is still connected to your usb device on my pc.
And install the new firmware. While the firmware installs windows should find the device.

Jan 10, 2009 | Audio Players & Recorders

1 Answer

Rca m4204-a


1 hold down power button for 15 sec plug it into usb for pc.
2 Get the latest firmware update at RCA website http://www.rcaaudiovideo.com/categories.aspx?product=317&post=4
3 reboot pc while RCA is still plugged into the usb device.
4 That fixed mine good luck.

Jan 01, 2009 | RCA M4204 MP3 Player

1 Answer

MY RCA Opal M4204 Mp3 player will not turn on or be recognized by my computer...when I finally DO get it turned on..it says low battery but I have no way to charge it...HELP!!!


One plug it to the usb device of your computer
Hold down power button for 10 seconds.
Go to the RCA website and download the latest firmware.
Install the firmware and windows will find the player.
Keep it into the usb till its fully charged.


Dec 28, 2008 | RCA M4204 MP3 Player

9 Answers

RCA Opal M4204 Stuck on Initialize!!!!!


Upgrading the firmware solved the problem, but it took some effort.
The firmware update is found on RCA's website here: http://www.rcaaudiovideo.com/product.aspx?product=392.
You must first hook up the player. Download the updater to a file folder on your computer. Run the software....and I had to use one of the troubleshooting tips that is available in the firmware upgrade to even get my machine to recognize the mp3 player. That trick was to unhook the player. Push and hold down the play button as you reconnect the player into the computer...and remain holding the play button down until the player is recognized. All of these steps are in the firmware upgrade program. It's crazy to me that you have to start the program to upgrade the firmware before they give you any idea on how to make it work (especially if your mp3 player seem dead).
Anyway. I lost all my saved media, but the player is working again. Good Luck.

Nov 08, 2008 | RCA M4204 MP3 Player

2 Answers

Rca m4204-a


Fatal error on RCA Opal:
What do I do if I experience a Fatal Error? How Do I reset my Opal?
The Opal has a reset hole on the back of the unit in which a toothpick (non metallic) can be inserted to reboot the player. If this does not work, I suggest that you reformat the player by using the Windows format command on the unit. To reformat the memory:
Right click on the device within the Explorer or My Computer window
Select the format command (full format) to reformat the internal memory of the device.
Reinstall the firmware from http://download.rcaaudiovideo.com/downloads/opal_fwutility_v2.3.0.exe

RCA Opal - Stuck on "Initializing"

Go to this website to reload the firmware:
http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=1415&p_created=1202430585&p_sid=CwOaz8ej&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTIsMTImcF9wcm9kcz0wJnBfY2F0cz0wJnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1pbml0aWFsaXppbmc*&p_li=&p_topview=1

Note: websites are subject to change - if you go to http://www.rcaaudiovideo.com and go to the page for the RCA Opal m series, you can also find the firmware reload on that page.

-Tha Mp3 Doctor

Aug 30, 2008 | RCA OPAL M4001 MP3 Player

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