RCA Opal M4204-a is stuck in initializing sequence. Now battery is dead. Computer does not even see it, much less recognize it. Cannot reinstall software because software requires player to be plugged in.

Dear Sir/madam,

Click this link for update the software....

http://support.rcaaudiovideo.com/downloads.aspx?product=382

Update the software and then reinstall the driver it will works.

Thank
Good luck


"Don't forget to rate the solution"

You should take Tech 48s advice. Don't chase your shadow on this Its dead, dead and even more dead. RCA doesn't make anything anymore they just buy rights to put their label on products. No telling who made that unit you own, so get it replaced if you can otherwise. You don't have much choice. Sorry

Worldvet

Have you tried a reset? The following was taken from pg 26 of the manual:
Which you can download here if you need it: http://support.rcaaudiovideo.com/manual.aspx?product=392

The player cannot be turned on.
• Battery is empty.
• Ensure the keys lock is not activated.
• Reset the player by pressing and holding /
MENU for more than 10 seconds.
• If the player still cannot be turned on after
resetting, perform a firmware upgrade to restore
it.
• Please go to www.rcaaudiovideo.com for more
details.
Player does not respond to key presses.
• If your player stops responding to key presses,
you can reset it by pressing and holding /
MENU for more than 10 seconds. Most of your
settings will be preserved; only the settings that
you have changed after your last power off will
be lost.
• This player may temporarily cease to function if
subjected to electrostatic disturbance.
To resume normal operation, it may be
necessary to cycle the power off and back on or
you can reset it by pressing and holding /
MENU for more than 10 seconds.

Hope this helps

HI,

Try connecting your player to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your player connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because ther are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.
THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects.

THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB Player.

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your player to another computer to see if the problem is a player problem or not. If it still has this problem with the next computer, it maybe be a fault of the player.

IF YOU HAVE COMPLETED ALL the above mentioned and still have a problem, you should next contact the seller of this machine for further instructions of what to do next.

Check whether other usb device is detected like pendrive. if it is detected then the problem is in your mp3 player. if not then let me know, i will provide alternative...

I am sorry to tell you but it has a electronic problem most likely witht he control IC (micro). No resets or new battery will help.

and the even worse news is that RCA does not offer repair parts for any of its audio equipment any longer. I work at an authorized RCA repair center and can say with confidence that unless it is under warranty, it can not be fixed. If it is under warranty, it can be exchanged for a new one, if you need the comtact numbers for RCA reguarding warranty returns, please let me know.

All RCA audio equipment under warranty is now exchange only.

I am sorry for such bad news, but you can check with any authorized RCA warranty center and they can verifiy what I have said.
If you would like to respond to me, please start your post with "To Tech48" ot "To Dave"

Thanks and if I can help you further let me know.

Dave

The following solution might be applicable:
1) Try using a shorter USB cable.
2) Try plug in the device to the back of your computer instead of the front USB port (this is because some computers don't have enough power in the front USB ports) 3) Some USB 2.0 device are not backward compatible with USB 1.1 ports. Try plugging in with USB 1.1 and 2.0 port to see that's the cause of the problem.
4) Try downgrade all your USB port from 2.0 down to 1.1, you can do that in your BIOS.
5) if all failed, try the USB device on a different computer. Then you can determine if the USB device or the USB port is the culprit of the problem also

If that will be the case you can check to RAC if they can replace the battery because you need this MP3 player to be on in order for you computer to detect it and for you also to be able to do a software update, if they cannot replace the battery you may need to have it replace with them..

Hope that helps........