The turntable is not powered, it rotates feely. Bowl rotation is driven by a plastic button on the bottom of the outer beater; the one closest to the outside of the bowl.. It transmits rotation against the bottom of the mixing bowl and causes the bowl and turntable to turn. If the beater plastic button is worn or missing, or the inner/outer beaters are reversed, or the mixing head is not down completely so that the beater button doesn't contact the bowl, then the bowl will not rotate automatically.
Sunbeam general makes replacement beaters readily available.
Don't know a solution, because I am having the same damn problem.
I am very discouraged with this product.
It is a piece of ****.
I am thinking about taking it out back and shooting it with my 270 I bought.
That is the only solution I know.
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