Question about Mr. Coffee FTXSS23GTF Coffee Maker

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Smoking/hot empty coffee pot

Could any one explain why my coffee pot, after almost one year, starts smoking out of the back (top) and sounds like it was going through a brewing cycle? The coffee pot was plugged in, the clock lcd was lit as I use the timer for morning coffee (once in a while). The coffee maker was not preset when this happened.

The glass carafe was hot to touch as was the burner plate. I immediately unplugged it in fear that it would catch on fire. I clean it every month. It has been leaking water and has buckled our kitchen counter. What is covered under warranty (we do not have the box)? Thanks!

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  • heatheri10 Jul 13, 2008

    Same thing happened to me today, I made 6 cups and after 20 minutes it brewed only 1 cup and smoked the entire time. I got scared and unplugged it because it was super hot. I've only had it 3 months and i'm completely bummed out, anyone know anything about this problem?

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I can't explain it but I bought that coffee maker on the 4th of Sept it is now the 23rd and I've been having that same issue for the past couple of days so I called the company! They are sending me out a new one for free. They didn't explain why the issue happened, or what the cause was but I guess it must mean the darn thing is dead if they didn't want me to send it in. They are also said they were out of stock on that item, so I don't know if there have been a lot of people calling for this problem or what but either way call them, they will most likely send you a new one!

Posted on Sep 24, 2008

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Posted on Jan 02, 2017

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I had the same issue, poured in 8 and out came 6. Here's what I did to clean and fix.
1) Unplug the NHB
2) Remove accessories like the pot and basket
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4) Snap off the entire top cover (not the swing lid) by starting at the front and lifting upward (the top cover is about 1/4" thick). The back of the top cover will pivot a bit and then pop off exposing the pour reservoir. Remove the flow stopper inside the pour reservoir by lifting it straight up.
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6) Remove the brew diffuser (located underneath the top where the brew basket goes. Twist counterclockwise gently but forcefully enough to snap it past the lock tabs which hold it in place. You'll know that it you've done this correctly when it just falls out.
7) Still over the sink, tip the NHB in a fashion where the back side is facing upward and the brew side is facing down into the sink. You'll be holding the NHB horizontally by the top and bottom of the unit. This will allow any water in the tank to pour out the brew spout. Begin to tip the unit as if tipping upside down as this will allow any remaining water to drain out. If this does not work the brew spout hose may be clogged and you can just tip the unit entirely upside down to empty it from the fill hole in the pour reservoir.
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14) Tip the unit as in step 7 to drain the tank water out.
15) Fill a 16 ounce glass with hot water and 2tbsp baking soda, mix and pour into the pour reservoir fill hole.
16) Repeat steps 13 and 14 once.
17) Repeat steps 11 through 14 three times.
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29) Clean brew spout diffuser and replace back in the brew hat.
30) Clean the pot, pot lid and brew basket.
31) Wait ten minutes for the water in the tank to boil.
32) Brew your coffee as you normally would.

The only issue I experienced during this process was with the warmer plate switch. It appeared that the light in the switch blew although the warmer plate still warmed normally. Shortly after the water in the tank started boiling the warmer switch light started operating again.

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Coffeediva22

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