Question about Mr. Coffee FTXSS23GTF Coffee Maker

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Smoking/hot empty coffee pot

Could any one explain why my coffee pot, after almost one year, starts smoking out of the back (top) and sounds like it was going through a brewing cycle? The coffee pot was plugged in, the clock lcd was lit as I use the timer for morning coffee (once in a while). The coffee maker was not preset when this happened.

The glass carafe was hot to touch as was the burner plate. I immediately unplugged it in fear that it would catch on fire. I clean it every month. It has been leaking water and has buckled our kitchen counter. What is covered under warranty (we do not have the box)? Thanks!

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  • heatheri10 Jul 13, 2008

    Same thing happened to me today, I made 6 cups and after 20 minutes it brewed only 1 cup and smoked the entire time. I got scared and unplugged it because it was super hot. I've only had it 3 months and i'm completely bummed out, anyone know anything about this problem?

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I can't explain it but I bought that coffee maker on the 4th of Sept it is now the 23rd and I've been having that same issue for the past couple of days so I called the company! They are sending me out a new one for free. They didn't explain why the issue happened, or what the cause was but I guess it must mean the darn thing is dead if they didn't want me to send it in. They are also said they were out of stock on that item, so I don't know if there have been a lot of people calling for this problem or what but either way call them, they will most likely send you a new one!

Posted on Sep 24, 2008

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I had the same issue, poured in 8 and out came 6. Here's what I did to clean and fix.
1) Unplug the NHB
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8) Return the NHB to the upright position in the sink.
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10) Using the tool Bunn provided, clean out the brew spout hose which is located under the brew hat. This is the little hole where the water comes out. If you don't have the tool Bunn provided you could use something like a plastic tie-wrap. Don't use anything metal as the hose you're cleaning is made of plastic tube and could become punctured. Clean this hose for just a minute or two to ensure that there are no significant obstructions.
11) With the NHB upright in the sink, pour a slow stream of hot water from the faucet, about two cups, directly into the fill hole located in the pour reservoir.
12) Tip the unit horizontally, as in step 7, and place the tip of your finger over the pour reservoir fill hole covering it completely.
13) Shake the unit back and forth horizontally so the water in the tank splashes around and frees anything which may be built up in the tank. Some water may splash out of the brew spout hose.
14) Tip the unit as in step 7 to drain the tank water out.
15) Fill a 16 ounce glass with hot water and 2tbsp baking soda, mix and pour into the pour reservoir fill hole.
16) Repeat steps 13 and 14 once.
17) Repeat steps 11 through 14 three times.
18) Clean the pour reservoir cover, swing lid and flow stopper.
19) Put the flow stopper back in place.
20) Attach the top cover.
21) Clean the exterior of the NHB.
22) With the boil and warmer switches off, plug the NHB into the electrical outlet.
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29) Clean brew spout diffuser and replace back in the brew hat.
30) Clean the pot, pot lid and brew basket.
31) Wait ten minutes for the water in the tank to boil.
32) Brew your coffee as you normally would.

The only issue I experienced during this process was with the warmer plate switch. It appeared that the light in the switch blew although the warmer plate still warmed normally. Shortly after the water in the tank started boiling the warmer switch light started operating again.

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Coffeediva22

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