I had the same issue, poured in 8 and out came 6. Here's what I did to clean and fix.
1) Unplug the NHB
2) Remove accessories like the pot and basket
3) Bring NHB over to the sink
4) Snap off the entire top cover (not the swing lid) by starting at the front and lifting upward (the top cover is about 1/4" thick). The back of the top cover will pivot a bit and then pop off exposing the pour reservoir. Remove the flow stopper inside the pour reservoir by lifting it straight up.
5) Place the top cover and flow stopper aside.
6) Remove the brew diffuser (located underneath the top where the brew basket goes. Twist counterclockwise gently but forcefully enough to snap it past the lock tabs which hold it in place. You'll know that it you've done this correctly when it just falls out.
7) Still over the sink, tip the NHB in a fashion where the back side is facing upward and the brew side is facing down into the sink. You'll be holding the NHB horizontally by the top and bottom of the unit. This will allow any water in the tank to pour out the brew spout. Begin to tip the unit as if tipping upside down as this will allow any remaining water to drain out. If this does not work the brew spout hose may be clogged and you can just tip the unit entirely upside down to empty it from the fill hole in the pour reservoir.
8) Return the NHB to the upright position in the sink.
9) Using a scotch brite sponge and some baking soda, clean the inside of the pour reservoir and rinse.
10) Using the tool Bunn provided, clean out the brew spout hose which is located under the brew hat. This is the little hole where the water comes out. If you don't have the tool Bunn provided you could use something like a plastic tie-wrap. Don't use anything metal as the hose you're cleaning is made of plastic tube and could become punctured. Clean this hose for just a minute or two to ensure that there are no significant obstructions.
11) With the NHB upright in the sink, pour a slow stream of hot water from the faucet, about two cups, directly into the fill hole located in the pour reservoir.
12) Tip the unit horizontally, as in step 7, and place the tip of your finger over the pour reservoir fill hole covering it completely.
13) Shake the unit back and forth horizontally so the water in the tank splashes around and frees anything which may be built up in the tank. Some water may splash out of the brew spout hose.
14) Tip the unit as in step 7 to drain the tank water out.
15) Fill a 16 ounce glass with hot water and 2tbsp baking soda, mix and pour into the pour reservoir fill hole.
16) Repeat steps 13 and 14 once.
17) Repeat steps 11 through 14 three times.
18) Clean the pour reservoir cover, swing lid and flow stopper.
19) Put the flow stopper back in place.
20) Attach the top cover.
21) Clean the exterior of the NHB.
22) With the boil and warmer switches off, plug the NHB into the electrical outlet.
23) Turn the boil and warmer plate switches on.
24) Fill the NHB with one pot of cold water and close the swing lid. Wait one minute.
25) Fill the NHB with another pot of cold water. Place the pot on the warmer plate and close the swing lid. If water does not yet come out, fill with one more pot of water.
26) Allow water to drain from brew spout until it stops draining.
27) Empty pot.
28) Fill pot to 10 cup line and pour into the NHB. You should find that the NHB now delivers 10 cups back to the pot. Empty the pot.
29) Clean brew spout diffuser and replace back in the brew hat.
30) Clean the pot, pot lid and brew basket.
31) Wait ten minutes for the water in the tank to boil.
32) Brew your coffee as you normally would.
The only issue I experienced during this process was with the warmer plate switch. It appeared that the light in the switch blew although the warmer plate still warmed normally. Shortly after the water in the tank started boiling the warmer switch light started operating again.
You probably don't use the coffee maker every day, and you may be using it once a week or less. It sounds like you've lost water to evaporation. If you don't use the coffee maker every 3 days or so, it's a good idea to run some water through it. That will replenish the water and make sure it's ready when you are.
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Sorry this brewer is usually set up for a full pot brew. I have reset this for a small (but not half) pot brew as the customer wanted to use a metal carafe (with their own logo). I also tried once to get it to half pot brew but it can get tricky if you actually brew twice to get a full pot (in the same pot).
* there is a siphon action that starts once the boiler tank gets filled to a certain point. From that point it will continue to flow until the boiler is emptied to the level that stops the siphon action and leaves enough water in boiler to reheat for the next brew. Achieving the siphon point may be a larger volume of water for 1/2 a pot but may work for 3/4ths a pot. The 1/2 way mark may be affected by the brewers "level" while placed on a table or sagging in the middle of a weak table.
* Usually if you want a smaller brew then go with a smaller brewer. Though there is a hot water tap that will give you 2-4 cups of hot water (it gets tepid after that) which you can use for the "Mug" style brew. But it does get messy.ukeboy57
* Final, If you don't mind a little more than 1/2 pot brews then ask your vendor to adjust the machine for you. Though a reminder NOT the double brew in the same pot as it will overflow.
VPS/VPR (VP17-3 are the same except it has 3 lower warmers) are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* Make sure the decanters are all the same size. do not mix a 12 cup pot with a 10 cup pot. One will over fill and the other will under fill. Make sure they match (in cup volume) FYI; Thermo Air pump pots are usually bigger than one pot. Typical filling only to 3/4th of the container. (I think most are in 2.5 to 3 liter sizes)
* If your not getting a full pot then the brewer was partially empty. The second brew (if done within the next hour) should come out full.
* If your still not getting a full pot then the water is leaking or is boiling off. Does it always steam from the top? Thermostat is shorted. Unplug the brewer and call vendor for service.
* Final; If your unplugging when not in use. Then follow the Pre-heat instructions mentioned above prior to plugging the brewer back in. If the tank has been emptied at night or dried up after an idle week. Then there is a chance you may over heat and blow the thermal fuse. Or at best have a half pot short brew as the water dried up.
* Note leaving the brewer plugged in without brewing daily is not a good idea. The water evaporates and eventually drys out the pot. Takes about 1-2 weeks but it does blow the fuse(s) and the unit will need service.
* Final; Follow the Bunn set up and care instructions (manuals from Bunn.com for down loading. *FREE*)
After the first brew the machine should brew excactly the amount of water added to the water reservoir. Since the reservoir always keep half full then you should add the maximum amount you need in two steps.
The machine is always on, so it is never full the first time you use it on monday. Try this before you use it on monday pour in a full pot of water in the brewer and put an empty pot under the head. Wait about 7 minutes, the machine will fill the tank and then be ready for brewing coffee.
Check the in line water fliter. It may need to be changed.
You can try this also.
Put the brew basket in place with no coffee in it, put an empty decanter under the basket. take a full decanter and pour it in the water fill screen at the top of the unit. When the wtaer stops dripping and the unit is back up to temp, try a full brew cycle.
If it works OK, it just got low on water in the tank
Could be caused by a plugged up filter or lime scale build up.
Clean the pot by brewing a full pot of undiluted vinegar, then rinsing it by brewing 2 full pots of water through it. Also, change the charcoal filter on a regular basis. We clean the pot this way every month and replace the filter every 2 months.
Remove the brew basket and water defuser (sprinkler head) it should come off with a 1\2 turn.
Place your measuring pitcher or empty pot in place.
Turn the main power switch off in back of unit.
Press and hold the Brew(full pot) button.
While holding the Brew(full pot) button turn the main power button in back to on.
Once the red light flashes over the Brew(full pot) button release it, then press it once to start the brew cycle.
Let it flow until desired level in pot or measuring pitcher.
Press the Brew(full pot) button once to Stop.
Press the Brew(full pot) button once again to lock the settings into memory. Memory will store the settings even if machine is unplugged.
Half pot button is automatically set.
If this problem started after moving the machine, pull the machine out a little & look behind it for a kink in the tubing coming to the brewer. These brewers time the water coming through them, so if a kink is restricting the water flow, running the same amount of time equals much less coffee in the airpot.