Question about Toshiba DKT-2020 Corded Phone

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Voicemail we just took over a company with the toshiba DKT2020-s I need to access\change the voicemail- can you help?

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Dial 600 from your phone. When prompted for your security code your extension number followed by 997#
you will be guided from there

Posted on Aug 11, 2008

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Posted on Jan 02, 2017

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How do we re-set a voicemail on Toshiba DKT2020-SD?


Here is a link that pretty much explains it. However, it says to dial 400 to get to your voicemail system. This can vary in programming. If you have an auto attendant that answers your inbound calls, just dial 999 to get to the Administrator mailbox, and then follow the rest of the directions.
http://www.telelinkcom.com/quickstart_pdf/ToshibaVoiceMailSystems/StratagyVoicemailAdminMailbox.pdf

Oct 19, 2016 | Toshiba DKT-2020-SD telephone

1 Answer

Our company has produced Auto Attendant messages for a client's phone system [Toshiba DKT2020-SD] and need step-by step directions for loading them. The client has not been able to provide these...


You would have to dial your voicemail extension. Usually this extension is 850 or 555. Once greeting starts you need to press *. It will then ask you for the user ID and password. User ID should be 990 and password should be 990997. Once in the mailbox you will have to follow the instructions on entering in your message. Below is a site with Toshiba manuals that may help.

http://www.wedophones.com/ToshibaManualsLead.htm

Nov 03, 2009 | Toshiba DKT2020SD Phone

1 Answer

Toshiba DKT2020-SD phone how do i change the voicemail password


need to reset the voice message password from provider.
if from Toshiba kindls contact their service team
if from 3rd party voice message kindly contact the supplier

Feb 04, 2009 | Toshiba DKT-2010 Corded Phone

1 Answer

I am trying to change our company voicemail and the manual (with the company's contact info is, who we bought the phone from) has walked away. Is there a standard code for setting the main VM greeting?...


What Toshiba Voicemail system do you have? Is it a Toshiba or third party voicemail? Depending who setup you voicemail and what version you have. Mailbox 990 is the Intro greeting "thank you for calling xyz company". Mailbox 991 is the main greeting "press 1 for sales press 2 for tech support etc. If you have a toshiba Voicemail. Need to login to 990 and 991 (need to know passwords) Newer versions you can setup just 991 mailbox for both.

Nov 26, 2008 | Toshiba DKT 3010 Corded Phone

1 Answer

Toshiba Strata DK16 e & DKT2020-SD


You did not say what kind of voicemail you have but since you have a DK16e I'll assume it is a Stratagy. The Company Greeting is usually split between mailboxes 990 and 991. MB 990 is the introduction ( Thank you for calling ABC Company) and MB 991 are the instructions ( If you know your parties extension please enter it now .... ). The Admin mailbox to set this up is 999 if you have three digit extension numbers and the default password is 999997#. If this password has been changed then you will have to get a local Toshiba dealer to help you as the password will have to be reset via a computer connected to the maintenance port of the voicemail. If you have a computer already set up to program the voicemail then that is where you will also take care of the Directory issues. If you go to www.wedophones.com and click on manuals, scroll down to Toshiba, click on Toshiba, then scroll down until you see Stratagy Voicemail you will find your Admin Guide, Good Luck and let me know how you make out or if I can help ......mitelmike

Nov 18, 2008 | Lands Phones

1 Answer

Voicemail Reset Toshiba DKT2020


you need to log in to your voice mail. when you hear your voice press * , enter your user id, enter your security code then follow the prompt.

Apr 04, 2008 | Toshiba DKT-2020 Corded Phone

2 Answers

We have Toshiba Digital business phones, model # DKT2020-SD. When the message button is pressed on one of our extenions, it is directed to another extension rather than the the voicemail. The digital...


This is a very common problem with the Message waiting light, it can be used to turn on other msg waiting lights on other phones, or used to call back the voicemail after a message has been left in your mailbox. What you need to do is cancel the message waiting light, the code is Intercom + #409, then you will hear a studder dial tone, do that code from both phones (ext 11 and ext 24) and it should solve your problem. I would recommend after using the code, follow up with leaving a message in each phones mailbox to turn the light back on and see if then when you press it, it will take you to your mailbox.

I hope this helps, post back if not.

Jan 14, 2008 | Toshiba DKT-2010H Corded Phone

2 Answers

Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

2 Answers

Toshiba DKT 2020-SD without a manual!


The phone you have DKT2020-SD can be used on many different Toshiba phone systems. For a phone all you will find are user guides. You need to find out which phone system you have and look for the manual for the system. All the Toshiba phone systems say "Toshiba" plus the description on the front cover. Example: "Toshiba Strata DK-280"

Not sure what you plan to change but programming can be quite difficult if you have no experience with it. It does depend a lot on which system you have. Many of the newest systems require special programming software.

Nov 13, 2007 | Toshiba DKT-2020 Corded Phone

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