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We have an IMEDIA 6521 1 year old. Coming back from holiday, upgrading windows it suddenly turns black, and the computer is diffecult to turn off

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  • Mona Stensrud Sep 17, 2010

    This is a Packard Bell.
    Maybe the problem was that we interrupted the Update? Now nothing is working, we cannot get the PC to start at all?

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Sounds like you either got a bad or incomplete update. Go to the start button, accessories, system tools, system restore. open system restore and choose a restore point before you went on your trip. This will usually straighten things out.

Posted on Sep 16, 2010

  • Chip
    Chip Sep 18, 2010

    If the computer is difficult in powering on, then I would suggest unplugging it from the receptacle and pushing in the power button for 10 seconds. This will bleed off the power in the capacitors on the main board. If you were just trying to upgrade the operating system, I can not see where that would have any relation to the board powering up, maybe that the board was failing to begin with and the update was the coincidence.



    Now, if by not starting, you are talking about just Windows booting and the computer will actually power on, then it sounds like the operating system was updating or upgrading and a failure occurred during that process in which case, there maybe nothing you can do except either a complete restoration from the recovery partition or a complete wipe of the entire drive and a re-install of the operating system from scratch.

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