Water wont get cold

SOURCE: Hamilton Beach 87330 water cooler

Hello! About 2 weeks ago, the same problem began on my Hamilton Beach water dispenser.
Last week, I called the HB service support, and they told me to do the following reset procedure:

1. Dispense 3 cups from the HOT water side, and also, 3 cups from the COLD water side.
2. Turn BOTH back switches OFF (the ones on the back of the water dispenser).
3. Unplug the dispenser, and LEAVE it unplugged for 24 hours.
4. After 24 hours, turn the back switches ON and plug it in.
5. Leave it on for 4 hours WITHOUT dispensing any water.

...it's been about 12 hours since I've dispensed water again for the first time, and so far, SO GOOD! I'll update if the problems reappear.

SOURCE: sunbeam water cooler model # YLR2-5-25H2

I called a bunch of different numbers and finally found the people who can help with this. It's called Elite Group (877-383-6399) - I guess they're the ones licensing the Sunbeam name and making these water coolers. If you call that number with the model number, they'll replace the "top" part of the cooler, which should also have new taps, the lady said. The cost is $13.35

SOURCE: WATER COOLER DOESN'T COOL THE WATER ENOUGH

clean coils check for temperature setting!

SOURCE: water doesn't get hot

It is probably a faulty valve..

SOURCE: Sunbeam Drinking Water Cooler model YLR2-5-24H2

my hot water faucet is broken!!.. when can i get new?