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-Go to cancellation confirmation page
-Log in if prompted
-Choose a reason for cancellation
-Then confirm by clicking cancel auto-renewal button Android App (google play)
-Go to settings in app
-Toggle auto-renewal slider left so it is grey not blue
-Confirm that you want to cancel auto renewal OR
-Go to payments.google.com
-Log in if prompted
-Select bills and accounts on left side
-Find Lumosity, then tap cancel subscription IPhone or iPad (iTunes)
-Launch settings
-Tap iTunes and app store
-Tap apple ID
-Tap view apple ID
-Log in if prompted
-Scroll down, and under subscriptions, tap manage, then tap lumosity
-Click cancel subscription
Assuming you paid the renewal fee online and you verified your payment was recived the software should update rather quickly. Try restarting the computer and see if it shows the proper subscription information. If this does not work, give it a few hours and try again. Contact the company and insure they have the payment reflected. If you received email confirmation of payment, that email usually will contain contact information for technical support or customer service issues
when you have ordered the renewal, you should have received an email with a renewal code. Even if you have not received the email just go to the URL so that you can access your order and get the renewal code. (www.findmyorder.com or http://shop.symantecstore.com/servlet/ControllerServlet?Action=ContentTheme&Locale=en_US&SiteID=symnahho&ThemeID=106300&pbPage=OrderStatus&resid=S7XhpQoBAkgAADuUy8QAAAAb&rests=1270210979283)
once you have the renewal code, you can open the Norton program and click on subscription and follow the instruction.
You should have received a new Product Key for 2010 and must enter the number to activate your renewal. Also you may need to download the Latest version of the Norton Software. Once you enter the renew Product Key (you must be online) the Norton will validate the code and should prompt you through the rest.
Email Norton and tell them your situation, they will tell you what to do to fix the problem seems like a problem that's more there doing than yours. Or
Start your Norton product.
Do one of the following depending on your Norton product:
For Norton 360: Click My Account, and in the My Account window, click Renew Subscription.
For Norton 2009 products: At the top right corner of the window, click Help & Support > Subscription Status. Skip to Step 6.
For Norton 2008 products: In the bottom-left corner, click Subscription.
For Norton 2007 products: On the product tab, click Support, and then click Subscription.
For Norton 2006 products: On the Help & Support menu, click Subscription.
Click I have already purchased a subscription, check my subscription status.
Click Next.
Click Next.
Your Norton product checks your subscription status. This could take a minute or two.
Read the information in the Status check panel, and then click Finish.
Your subscription expiration date should now be correct.
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You need to update this order number into Norton Antivirus. Additionally NAV may actually need to be reinstalled. Symantec should be able to talk you through any issues with your resubscription process, as you haven't been specific enough with what you have done on with your client software during the renewal fo your subscription.
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