Question about Kenmore 31912 Progressive Direct Drive Bagged Upright Vacuum

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Kenmore Progressive Direct Drive Upright - noise and bad suction

Working great, then one day, a horrible sound started coming out of it. When you turn it on, it sounds fine. It's when you put it to work the sound comes out (the tighter the suction gets, like when you put your hand over the opening of the hose, the louder it gets). made sure the bag was ok, nothing blocking the hose or opening. Figured out the sound is coming from this small air filter type opening on the back right behind the hose when it's wrapped up. Loud vibrating sound. If you put something over that small area, sound goes away. Also, the vacuum is hardly picking anything up, which is very frustrating. Any ideas? Very expensive vacuum, only used probably 8 times in 6 months before problem started.

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  • seamus_boss Mar 18, 2008

    thanks for the thoughts!

    Yeah, the hose suction is great. right now i'm actually using the extender tools to vacuum, so that works fine. So, something must be wrong near the roller area, just not sure what. And that loud vibrating sound on the back right occurs whenever the suction is being fully used (like when using the vacuum upright, or when you put your hand over the hose). I wonder if the sound and the lack of suction when upright are related. Just not sure how to troubleshoot.


  • MomToTwo May 08, 2008

    I have this exact same problem - I checked the hose and it is clear - and the filter looks fine - where is the dirt inlet at to check it??

  • marjumac Aug 16, 2008

    loud sound when turn on upright. has new bag, stretched out the hose, etc., but still noise. i did not replace filters, but brushed them off. ????

  • Anonymous Aug 26, 2008

    What can we do when a two year vacuun cleaner starts making noise and rollers do not turn just out of no where?? Help, please

  • minan Sep 01, 2008

    Same problem!!! But it started after my boyfriend vacuumed up a big piece of cotton from the inside of a sofa cushion.

  • Nicole Collins
    Nicole Collins Jan 19, 2009

    I have the same problem. Seems like something is blocked, but can find no block. Help! I guess the noise is coming from some sort of overpressure valve that kicks in for some reason.



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Had the same problem tonight. Took the entire thing apart only to find there was a much simpler solution. Check the small hose that runs from the brush rollers where the longer hose (on the back) attaches to the side of the vacuum. Easiest way to do this is to lay the handle down and stick something (coat hanger worked good) through it until it comes out of the head. I found a pretty good sized fuzz plug in mine. As soon as I removed it, everything worked great again - and no noise!

Posted on Apr 08, 2009

  • Alicia D Jan 21, 2011

    I have done this time and time again. However, it continues to do the same thing every single time I use it. I do have 2 large dogs that shed, but this vacuum is for dog hair???? Where can I print the manual? I have misplaced mine.

  • Debbie Miller Oct 05, 2013

    That worked!! Thanks so much!


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It does work to clean out where the hose hooks into the vacuum. I took a hanger and went up through the bottom and cleaned it out. I had a nail or something caught and it was backed up a bunch with pet hair, debris. It stopped making that noise right after I got down unblocking it. It did take some patience and some time just to warn you. But it did stop making that terrible sound. Hope this helps.

Posted on Dec 17, 2011

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I have a Kenmore upright bagless vacuum. When I start it there is no sound but the light comes on.

Posted on May 06, 2008

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How is the suction at the end of the hose. If it is ok, then the problem is by the brush roll. The dirt inlet maybe clogged. If no suction, then either the hose hstill has a clog or a bad filter preventing air flow.

Posted on Mar 18, 2008

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