My Gateway 838GM freezes randomly either during boot screen or shortly after.I usually hear the fan going louder afterward. Then when i try again it takes me to the troubleshoot screen which prompts me to either run in Safe Mode, Most Recent Settings That Worked, or Run Normally. I always choose Most Recent Settings and for the most part it works again.
When you do get the pc to start do a disk cleanup, by right clicking the c: drive and going into properties in my computer and put a tick next to all of the boxes and hit next to delate them all. Once that has finished defrag the drive, this can be found in the start bar, programs, acessories, system tools. When that is finished go to start bar in the run or search text bar type cmd to open a command prompt window, and type chkdsk c:/f and press enter, it want do anything straight away and will ask you if you would like it to start it the next time the computer boots type "Y" for yes and exit the command prompt. Before restarting the system goto my computer, c: drive , windows , then scroll down until you see a folder named prefetch, open the folder and sellect all, highltight one file by a single left click on it and prees "ctrl"then "A" this highlights everything, hold the shift button down and press delete to delete the entire folders contence, once done reboot the pc. post back if this helps.cheers.
Hi thanks for the post back, it may be a problem with the registries.
In the start bar goto run or search text bar and regedit, when the regedit window pops up click on the "+" on computer and Hkey_local_mechine and click the "+" do the same on software scroll down a bit until you see Microsoft click on "+" and scroll down to windows nt and click the "+" then on current version then scroll down to winlogon and click the folder on the right of the window look for a file called shell. What does it say to the right of that? it should say explorer.exe and thats all if it says anything else delete by double clicking on shell. delete all text and replace with explorer.exe click ok and exit out of regedit reboot the pc and see what happens. post back your results.cheers
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I don't know if it helped. I mean i did everything above and after the Disk Check, it goes to the boot screen for a little while and then restarts the computer and takes me back to the Troubleshooting Screen. I ran normally first but it just brought me back again so i ran the most recent settings that worked. Although my computer doesn't seem as slow anymore. By the way, here's a link to the specifications of my computer if it helps --->http://www0.dealtime.com/xPF-Gateway-Gat...
It just says explorer.exe but my computer hasn't been freezing up as much anymore. Thanks for the help
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