The Iwl 12 washer has a error 37 code, and the agitator fin has broken off

When we talk about washer agitation (agitate) it means the spin cycle. And it can get you agitated if your washer is not agitating.

We quite often have to use an agitator repair kit that contains several of the key components. The agitator is the tall vertical spindle, vaned or finned, in the center of the washer. A drive block connects the washer transmission to the agitator, it can be broken or loose. The motor coupling could be another prime suspect.

I found this info at:
https://www.electrafixbc.ca/appliances/washer.html

Check it out for more help with your washer issue. Good luck!

http://www.appliancepartspros.com/frigidaire-agitator-131605901-ap2107246.html

ftp://ftp.electrolux-na.com/prodinfo_pdf/webster/5995552618.pdf

http://allrepairmanuals.com/kenmore-washer-dryer-combo.htm?model_number=970C9791240

grab the base of the agitator on equal sides, and pull very hard. try giving it a good yank to get it started. should pop right off. If you are replacing the agitator because of broken fins, when you go to put on the new agitator, don't force it. If it doesn't start to go back on fairly easy, try lifting it up just enough to rotate it slightly for it to line up on the coupling.

CODE 12: Flood protection error.

If the water valves are on contiuousy, check that the valves
turn off mechanicaly (remove power from smart drive.

Secondary source: check the pump for blockage and drain hose
for correct height and kinking

Check if the belt is fitted correctly and not broken.

This may be a drum or agitator problem. Possibly bad bearings or coupler

Servicing the Tub and Agitator

©2006 Publications International, Ltd.
Replace a damaged agitator
with a new one of the same type.
Unscrew the cap on top of the
agitator and pull straight up;
the agitator should lift off.
The washing machine tub, or basket, generally doesn't cause problems. However, at times it may cause damage to the laundry, make a lot of noise, vibrate, or stop completely.

If laundry is torn during the wash cycle, feel around the tub. If you find a rough spot, you may be able to smooth it with an emery board. Sand the spot lightly. If this doesn't work -- or if you have to cut to bare metal to remove the roughness -- the tub should be replaced. In this case, it's probably much wiser to replace the entire washer.

The agitator -- the finned part that fits on the tub shaft -- can also tear laundry if the fins are cracked or broken. You may be able to solve the problem temporarily by pinching off the splinters with pliers and lightly filing the plastic smooth, but this is just a stopgap measure; the agitator should be replaced. Replace a damaged agitator with a new one of the same type. To do this, unscrew the cap on top of the agitator. With the cap off, pull straight up on the agitator; it should lift off. If it doesn't move, rap its side with a hammer. If it still won't lift off, drive wedges under the bottom rim of the agitator to dislodge it. Then set the new agitator into place and replace the agitator cap.

Damage to the snubber, a padlike device sometimes located under the agitator cap, can cause the machine to vibrate excessively. The snubber may have a suspension spring in it. Lift off the agitator cap and examine the snubber. If the spring is broken, or if the pad is visibly worn, replace the entire snubber. Snubbers might also be found at the splash guard at the top of the tub, under the transmission, or as part of the water pump housing. Look around until you see it.

If the machine doesn't have a snubber, listen for noise at the suspension unit between the tub and the machine cabinet. The suspension unit has fins or pads that may need replacement. In some cases, the entire unit may have to be replaced. Another noise point is the basket support nut. Tighten the nut or, if you can't tighten it, replace it.

Sudden tub stops can be caused by a broken motor belt, but they are usually due to poor tub loading. Check to see if wet laundry is wadded around the bottom of the tub shaft, or under the basket or agitator assembly. Remove the basket or agitator in order to remove the laundry easily.

is this a whirlpool/kenmore top loader if so your drive coupler is broken

Had the same problem cleaned the terminals worked for a bit and came back. The problem is that the little circit board that the plug goes onto that sits between the winding of the motor the copper tracks are so small and they corrode. If you are handly with a solding iron you can replace the tracks with small wire, its mainly on one leg of each of the transistors that are all parrelled up. You can tell because it goes black. Or the easy way just take off the motor unpluging the sense plug then the three main power connectors Yellow, blue and red making sure you mark the correct order to put them back on. The sensor board just pulls out of the windings with a little arrow to but it back in the right place and buy the small board it has the part number on it to find it on the web. I only has three bits on it can't be expensive. Soldered mine up works a treat make sur you clean up the plug aswell, it mainly played up in humid weather.

hi The agitator -- the finned part that fits on the tub shaft -- can also tear laundry if the fins are cracked or broken. You may be able to solve the problem temporarily by pinching off the splinters with pliers and lightly filing the plastic smooth, but this is just a stopgap measure; the agitator should be replaced. Replace a damaged agitator with a new one of the same type. To do this, unscrew the cap on top of the agitator. With the cap off, pull straight up on the agitator; it should lift off. If it doesn't move, rap its side with a hammer. If it still won't lift off, drive wedges under the bottom rim of the agitator to dislodge it. Then set the new agitator into place and replace the agitator cap.