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Jane Aussicker Posted on Dec 05, 2015
Answered by a Fixya Expert

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Why doesn't my Google password stick?

Trying to download app from playstore, told to sign in. How can I fix this?

  • Danny Kuhlmann Dec 05, 2015

    Hi Jane Aussicker, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?what you are trying to do makes no sense what you are explaining, you trying to download app or to sign in what? both or which one?

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1 Answer

David Payne

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  • Google Master 14,162 Answers
  • Posted on Feb 08, 2016
David Payne
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Can't sign in to google playstore.

Hi there joe i want you first of all to check your internet connection if it is connected please check the storage or if the playstore is restricted in your country if not try uninstalling then re installing or just try the app if you didn't install it yet or do contact thier support center i hope this answer was helpful
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Download Center Download Software Firmware Drivers Manuals Samsung Google Play
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I suggest that you troubleshoot first, instead of a hard reset. Factory reset is within settings.
If any google app won't download nor install, it's probably because your google services are not updated or is corrupted. Try the next steps before factory reset.
1. Go to settings, scroll down to app.
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3. Tap Clear Cache and Clear data.
4. Go Back.
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You need to go to google playstore and download the skype app, its free. Once installed on your phone you can sign in with your regular user name and password (and have access to all your contacts) or create a new one. If the problem is with the app, deleting and reinstalling should fix the problem..
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