The clock time is perfect. The chimes on the quarter and half hour are correct. But, the hourly chime is 3 chimes behind.
The next time it gongs multiple times turn the hour hand clockwise until it is pointing at the number of times it gonged. Next take off the dial nut off (make sure to put it in a plastic bag because they can be hard to replace) and turn the minute hand until it strikes once. Now put the minute hand back on pointing to 6 o'clock and replace your dial nut and you are all set.
Fix Clock That Gongs Wrong
SOURCE: Seiko Westminster Chime Clock; Model No. QF0020 (or QF002G)
There is a small potentiometer that the volume know is on, probably replacing the pot will fix the problem. Radio Shack has these.
SOURCE: How do you syncronize the chimes to the actual
Are the hands held on by a nut? usually you can remove the nut with your fingers or a pair of pliers wrapped in cloth or duct tape to prevent scratching.
Before removing turn the minute hand (minute hand only and clockwise only; do not manually turn the hour hand and never counter-clockwise) turn the minute hand clockwise until it chimes at an hour mark.
Then remove the hands and and place them pointing to the correct time.
If you are uncomfortable with this I recommend taking it to a clock shop or jeweler that sells clocks. If it is inherited, it may need some maintainence (oiling and regulating) anyway.
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