Someone else asked the same question. I copied and pasted the answer to save it for myself. (This is _not_ my answer. I am quoting the technician who gave it, including her name).
Note: This ''should'' work regardless of manufacturer. It is an ''Andriod'' thing.
----------------------------------------------------------
Andoid cell phone reset
Here are the steps to perform a hard reset in your device:
1. Switch off the device.
2. Now press and hold Volume Down + Volume Up + Power button, and release them, when you see menu of Bootloader Mode.
3. Then select option "Recovery" from the menu, using Volume Down, then press Volume Up.
4. When you see Android with triangle, then press together Volume Up + Volume Down.
5. After that select option "wipe data / factory reset" using Volume buttons to browse option, and Power button to confirm operation.
6. Choose option "Yes -- delete all user data" and accept with Power button.
7. Press Power button to select option "reboot system now".
Best Regards,
Katy
Motorola Support
129 views
Usually answered in minutes!
×