We have the HSM Classic 390.3 SN: 350067009. The bag has been changed, the blades have been oiled, there are no jams, or anything in the way of the door. However, the Red light will not go out, an
I've checked for jams, oiled the blades, changed the bag, and made sure that the door latched properly.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
For the ridiculous amount they cost, they should be guaranteed for life and have free repair. Try a power cycle, disconnect from the mains for 5 minutes. If that doesn't work, contact the maker by phone. 1 800-992-5279
You could measure the frame of the shredder (add about 7 inches in height for fold over) and convert to gallons. (Most bags are rated in gallons.
Looking on the Primo website, their current model, the 3901 shows it to be 148 liter (approximately 39 gal). Primo 3901
Their bag number for this machine is part number 1.235.997.403.
(Here's a manual for a 3901, don't know how closely it will match the 3900): http://www.primo-office.com/fileadmin/Downloads/Betriebsanleitung_Aktenvernichter/Primo/3901/Primo_3901_T1.pdf
You could call them at 800-613-2110 (but I imagine you will pay through the nose).
HSM sells 100 bags for $98 ($0.98 ea), designed to fit the HSM 390.3 Level 6 shredder (think it's similar to the Primo 3900 at 39 gallons). HIGH SECURITY SHREDDERS
On most shredders ideal unjamming would be by trying the reverse, if that fails there's 2 options: 1 - opening the unit by removing screws (usually 5) and using small narrow flat screwdriver carefully clearing out all the stuck paper/cardboard from in between two rollers, but be carefull and make sure the power cord is NOT plugged into wall socket. 2 - without dissassembling the unit spray some WD-40 into the shredders feed opening and let that cardboard soak for a while. WD-40 will soak into cardboard and any stuck paper and will loosen it, you might need to spray couple of times allowing to soak in between sprays, but this definitely does the trick. Once sprayed 2-3 times allowing to soak for at least 10 minutes between sprays simply swich the shredder on and use reverse and all stuck paper should come out. Be advised after unit was cleared you must use some spray oil to protect the blades. Once oiled allow unit to run in reverse for at least 2 minutes, the swich it off. 15-20 minutes later your shredder will be good as new!! Hope this helps ;)
Hi, The only thing left to do now would be to take the bottom cover off... then take apart the assembly and pull out one of the blades to get the rest of the paper out...then reassemble the machine... Hopefully you have not totally ruined it...
This has happened several times for me and is usually caused by a peice of word jamed in the input hopper and half cut by the blades. Always make sure there is no wood in the input chute before stopping motor. remove the collector bag and use a long pry bar to reverse the flywheel. if this moves backwards you may then be able to remove the peice of wood jammed in the blades thru the input chute. Long Skinny arms is required to reach down the chute. Use a Flashlight to see if this is your problem.
try oiling the cutters...this helps out with the shredding of paper...also make sure properly mounted on bin, try resetting the shreddar, unplugging it and then plugging back in...check to make sure no paper or anything stuck in shreddar and make sure no broken gears..if this doesn't work and your shreddar is under warranty it would be a good time to call the warranty company
There are three things that cause this problem.
1. a gear is broken which will cause only one cylinder to rotate.
2. on the non-driven side (opposite side of the gears) there is a electromagnetic sensor that rotates with the shaft. It detects rotation and overload. If this is out of place or damaged it will cause this symptom.
×