Scanning trouble when i scan to the computer the document comes up but it only scanned like half the sheet.How do i fix it so i can see the whole sheet scanned onto the computer??

epson 1390 service required problem

All areas outside of the document will be black only. I don't know how you were getting white background.
If you want white background around your scanned image, a) stick the check (in this example) onto a white paper and scan the whole sheet. Ensure double detection is off. b) You can also do this in software, by cropping a larger area outside the scanned image.

There are many options to view the scanned image like Actual size or Fit or Fit vertically or Fit width. The same image will appear different in each case.

S. Mohan, India

Hi,

you need to Reinstall the scan drivers, It will fix the issue

Regards,
Sean

The answer by printmaster is what I would have advised.

Hi

Your question is not clear.

Sometimes using technical jargon makes it harder for people to understand each other (this applies to both askers and answerers).

I always advise askers to use normal language as much as possible and answerers to do the same and where jargon is unavoidable, to explain as they go along.

Please post again to clarify what you mean by "..a duplex to pdf..", in normal language not in technical jargon.

A PDF is not a real, physical document. It is a digital document on a computer or a webpage created in PDF format.

A Duplex document is a real document, printed on both sides of each sheet of paper.

If you are trying to scan a multiple page Duplex Document using the Sheet Feeder of your scanner, the ink on the reverse side may be getting caught up in, affecting and/or staining one of the rollers in the Sheet Feeder.

The bottom roller in most non-industrial Scanner Sheet Feeders expects to touch only the plain reverse side of a sheet of paper as it is passed through and turned over to rest on the Platten (scanning surface) of the scanner ready to be scanned.

Multifunction printers with built in scanners and sheet feeders and duplex printing capability are designed in a way that makes them more forgiving of dealing with duplex printed paper.

Duplex printing printed in a laser printer is less likely to cause a problem as long as it is allowed to dry thoroughly. Inkjet printing that is allowed to drry thoroughly should also be okay.

If the scanning is being attempted very soon after printing, then the wetness of the printing may be the problem.

Sheet Feeders that handle duplex printed sheets invariably become stained and need periodic cleaning.

If the document is not too long, you may have to scan it manually, page-by-page.

If the document exists as a PDF somewhere on your computer or on the internet, then it is unclear why you would need to scan it. This is why your question is puzzling.

Post a further comment, if this answer does not help you solve the problem.

I hope this helps.

Hi

Try the HP software rather than the Scanner itself.

HP Solution Center > Settings > Scan Settings > Scan Document Settings > make sure it is set to Scan Document as Image (no OCR) > Apply > OK.

I hope this helps.

In Adobe Acrobat, go to -File-/-Create PDF-/-From Scanner-/-Scan-. Scan your first sheet and after it is completed, in the Acrobat Scan Dialogue box, click on -Next-, and scan the next sheet. Continue until you have finished your document and then click on -Done-. You can make your scanned document searchable by doing an OCR procedure on it by going to -Document-, -Recognise document by using OCR-/-Start-.

No problem, you can solve this problem very easily :
Whenever you scan a document directly to your e-mail in a PDF format then printer scans it using its own property and only scans the document without any editing in the font or characters.

But the output i.e. the scanned document in pdf shows the same text using its own properties. That font is selected by pdf and not by the hp software.You can open the scanned pdf file and manually change the font size.
Or else

The best way that I will suggest you :

- First scan the documetn in a pdf file or any format on your computer instead of directly on e-mail.
Because when you scan it to your computer printer will scan the document directly to computer and in this way after scanning you can open and see the document. You can make sure if it is scanned properly or not, however when you scan it to e-mail there are chances when we dont verify if the document is scanned properly or not. If there is any hardware issue or any other error then it will scan half page or a blank page....we wont be able to verify it.
- Also if it is an official document which is half scanned or has some problem in it will give a bad impact on the receiver which is not good for professionals.
- By scanning on computer you can verify the document, can make required changes and will be able to send the document in a proper way. It is going to take few seconds but results will be fruitful....try it..!!! I do the same way and there is not much difference

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).

or

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English) .

If you need more help come back.

Post / thumbs / testimonial are welcome!

The best way to check if the scanner is okay or not is by installing on another computer. First try B&W, then try color. IF it works may be your OS or driver (of the old comp) is corrupted.
S. Mohan