2 possible problem 1: bad heat sequencer . check for low voltage should have white wire and blue at low voltage And read 24 volts to turn the switch on. check voltage should have 220 on one sidenif relay all of the time when the switch is on and working should draw about 20 amps per 5kw eletric heat. if you have a brown wire instead of white then u should pair the white w1 with brown w2 which will call both strips at the same time. alsonrun your fan on low speed red wire. if its not any listed unplug high voltage and check strip for continuity may just be burnt
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