I work for COBY tech support. Our customer service phone number is 1-800-727-3592.
If you want to reformat the unit, find it on your "My Computer" screen. You'll find "My Computer" on your start menu. The player should appear as a removable disk. Right-mouse click on the icon and choose format. However, if this doesn't solve the problem you're having, the unit needs to be exchanged. Have you tried the reset hole on the back of the player?
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