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Laurie F Posted on Jun 28, 2014
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Reverse button gets stuck on computer panel on Iris

I have the Iris and you have to hold down the reverse button for reverse and sometimes it gets stuck in reverse when I let go. It also will just automatically switch to reverse in the middle of sewing at times. I know it is a problem with the computer panel and have taken it in twice to the Viking dealer. Since he can not "re-create" the problem, it can't be fixed. I am beyond frustrated. Any suggestions as to how to fix this?

1 Answer

deborahcha

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  • Husqvarna Expert 371 Answers
  • Posted on Oct 31, 2014
deborahcha
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Joined: Apr 02, 2009
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I would ask the dealer to replace the computer panel. If they are not comfortable completing that repair, have them send it to Viking Service Center in Nashville, TN for them to complete the repair.

5 Related Answers

RickE1

Rick

  • 202 Answers
  • Posted on Nov 25, 2007

SOURCE: Viking Husqvarna model 6440 gets stuck in reverse

There are numerous things that can cause this, some very simple, some less so.
1. Fortunatly, the most common one is also the simplest to cure. When you turn the selector (upper left) knob between stitches, one of the things that is happening when you feel the resistance is that it is lifting the followers off the camstack so that it can move to another stitch. When the camstack is normally doing its job, lifting the feed cam follower is what puts the mechanism in reverse. So, while the selector is between stitches, the machine is temporarily in reverse. Also, the dots where the dial is to be placed to change the camstacks is between stitches, so if the dial is on these dots or anywhere else except snapped into a stitch, you will get nothing but reverse.
2. The buttonhole mechanism is stuck in the reverse portion of the buttonhole. Usually if this is the case, the needle position will also be stuck on the left side, and the width control /buttonhole control will not function correctly. Usually you can correct this yourself and I'll explain how in a bit. It is usually caused by lack of use of the buttonhole mechanism.
3. Either the arm that connects the camstack to the stitch length block or the block itself is stuck. Both these parts are spring loadedto bring them in the forward position, so long periods of rest are a contributing factor.
All of these causes except for the first one are because of the mechanism not being exercised frequently enough. These older Vikings do not like to sit still very longYou should fully exercise all the knobs at every sitting.
Ok, try this fix. And this is to free up the mechanisms that are probaby stuck from non use and old oil and grime buildup. Take your seamformer (cam) out of the back. Find a hairdryer and blow some heat in there for awhile. This will soften up any hard oil or grease that may be causing the mechanisms to stick. Then if you can it would be best to have what is called TRI-FLOW oil (the BEST) and spray or drop quite a bit into there covering the mechanisms and let it soak in. You might try a good sewing machine oil soaking or WD-40 in small amounts. Little by little test your knobs, slowly working whatever is stuck lose. Never force the issue. Small amounts of movement little by little will eventually free it up.
Good luck. Hope this helps. If this does not help you may have to take it to a technician and hopefully you won't find out that your take up slide isn't broken which is a major job.

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Anonymous

  • 323 Answers
  • Posted on Jun 05, 2008

SOURCE: reverse sewing button stuck HELP!!

MOdel 6430 has the stitch length and buttonhole selector on the same knob. It is the one on the bottom right side of the machine. I believe you may have selected the buttonhole by pulling out on the large round knob. You need to turn the knob back to 0 zero and push in. This should return the machine to normal mode.Adjust your stitch length to 3 and try it. The reverse knob in the center should also stick out so that it becomes operational again.
sewman7

Anonymous

  • 46 Answers
  • Posted on Jul 29, 2008

SOURCE: Machine sews only in reverse

Be sure you are in the correct stitch pattern...if you are on a buttonhole stitch or a stretch stitch it normal for the machine to sew backwards. Be sure your length is to the right of 0 and not in a strtch stitch model or buttonhole mode.

Bonnie

SewTechWayne

SewTechWayne

  • 186 Answers
  • Posted on Jan 30, 2009

SOURCE: The Reverse stitch button

The feed mechanism needs to be oiled. Take off the bottom cover and look for any place where two parts move against each other. Some binds can be very difficult to remove. Try spraying everything with a light weight oil (I like Tri-Flow) and let them soak over night. Then manually try to move the feed dogs with your hand. Hopefully it will break loose.
Good luck!

Anonymous

  • 152 Answers
  • Posted on Oct 07, 2009

SOURCE: Husqvarna Model 6360 reverse button stuck

This problem comes about due to lack of useage usually. If the machine has been sitting for some time the grease inside hardens. The stitch length regulator, the pattern selector and the buttonhole mechanism could all be contributing to your problem. To fix it properly all three dials should be remove from the machine, disassembled cleaned, assembled and oiled lightly with a teflon lubricant. Since so much is removed from the machine doing this job, every setting in the machine is checked and or reset. It's a major overhaul and costs about $350 and only a handful of Viking Techs in the country can do it.

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Follow the instructions below if the machine is stuck on reverse
1. Turn the machine off.
2. The reverse button may be stuck in the reverse position.
- Press and release the button to see if it releases and allows the machine to sew in the forward direction.
3. Check that you have selected the correct stitch.
Some stitches will sew in reverse and some will sew reinforcement stitches.
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My sister owns a Husqvarna Viking Iris Embroidery Machine, and the tension button is stuck, and she can't get it unstuck.

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Machine sews only in reverse

Be sure you are in the correct stitch pattern...if you are on a buttonhole stitch or a stretch stitch it normal for the machine to sew backwards. Be sure your length is to the right of 0 and not in a strtch stitch model or buttonhole mode.

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Sewing backwards

The reverse button works by hitting it twice in succession to make it stay on (it lights up), and you turn it off my hitting it once again. If you just want to reverse for a little bit, you hold it down while you sew, then let go. Is the button lit all the time?
Having said that, it sounds like Nannayoyo needs to take her machine to a service centre - the electronics behind the button panel might need replacing. Is it possible the button is stuck in? Maybe phone a Husqvarna service person - not a sales person - and ask for advice.
Everyone - are your machines new? If yes, you need to go back to the sales centre straight away and get it fixed or replaced while you wait. If these are problems that have just appeared when your machine used to work perfectly, probably the best solution is to take it for a service. It might just be a speck of dust has settled on the electronics behind the panel and is causing unpredictable behaviour.
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Reverse only?

Hi,

I too just aquired a husqvarna viking 6030 that was stuck in straight-stitch reverse. No forward, no zig zag, no button hole, no cam stitches. I also suspected a broken spring, since the reverse button was slack and had no resistance. But after inspecting every moving part, I realized it was just stuck from many years of non-use. I finally got it free today! I had used some Tri-Flow oil and applied it sparingly to all moving points (but not belts or motor). I exercised all the buttons and like another poster (either here or elsewhere, not sure) I used my hair dryer to apply heat to the inside of the machine through the cam slot. After you remove the white cover on back of machine that holds the two spool spindles, you will see a formed aluminum part just behind the reverse dial that has a rounded-pointed protrusion which sort of looks like a fat flat head screwdriver. It is supposed to travel in an up-down motion when reverse button is pressed. I used a flat head driver to coax its movement, and once it began moving, I continued with heat and drops of oil. Good luck.
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